iTunes says I've never backed up. Why?

Question

iTunes says I've never backed up. Why?

I have a 6+ with 64 GB of storage. I back up to my MacBook Pro & iCloud.

I just backed up to iCloud, but iTunes says, "Your iPhone has never been backed up to iCloud."

On the line below that, iTunes says, "Today 5:51 pm to this computer."

Why do I have these two conflicting pieces of information?

And now one other thing. The backups to my Mac also seem to have a problem now. I got an alert saying that the backup was corrupted.

iPhone 6 Plus, iOS 10.0.2, 64 GB, Sprint

Posted on Mar 12, 2017 3:22 PM

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Answer 1

Best reply

Sb4713

Level 1

39 points

Mar 12, 2017 3:32 PM in response to Nicky McCatty

Hey Nick,

The reason that you could be having this issue is conflicting Apple I.D's. If the Apple ID you use for iCloud is different or not associated with the Apple ID that you use for purchases from iTunes and the App Store then they could be saying different things.

now to your second question, I would look at all the back ups you have to your iTunes and delete them. and attempt to back

iTunes> preferences>devices>select back up and delete.

if after you back up from there and still get the same issue, I would see if theres updates available for your iTunes and or computer .

also what computer do you have

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Answer 2

Mar 13, 2017 5:05 AM in response to Sb4713

Hi Sb,

Thanks for your suggestions. As a matter of fact, I do have two Apple IDs, so I'll take a look at which ones are used for iTunes & iCloud.

To answer your last question, I'm using a MacBook Pro running 10.11.6.

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Answer 3

Aug 30, 2017 9:04 AM in response to Nicky McCatty

I also have this problem on iPhone 6Plus using ios 10.3.3.

It' will backup to my computer but not to iCloud.

I do not have multiple Apple iD's.

Help Please!!!

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Answer 4

Aug 30, 2017 6:56 PM in response to Nicky McCatty

I have the same problem. I am using iPhone 7 plus, and I do not have multiple Apple ids.

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Answer 5

Sep 16, 2017 5:11 PM in response to Bleurain79

I have the same problem with my iPhone 6s Plus & only 1 Apple ID.

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