itunes verification failed
After some difficulty, I finally got iTunes to install on my windows 10 work laptop. I want to have access to my iTunes match. However whenever I try to sign in to my iTunes account, I get an error that says "verification failed". I ran diagnostics and the results are below
Microsoft Windows 10.0 x64 Enterprise Edition (Build 10586)
Hewlett-Packard HP EliteBook 8560p
iTunes 12.5.5.5
FairPlay 2.11.7
Apple Application Support 5.3.1
iPod Updater Library 12.0
Apple Mobile Device 10.0.1.3
Apple Mobile Device Driver not found.
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iTunes Serial Number 0000012BD19AA1FC
Current user is not an administrator.
The current local date and time is 2017-03-13 14:44:23.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** Runtime Libraries ****
c:\windows\system32\msvcr120.dll: 12.0.21005.1
c:\windows\system32\msvcp120.dll: 12.0.21005.1
c:\windows\system32\msvcp100.dll: 10.0.40219.325
c:\windows\system32\msvcr100.dll: 10.0.40219.325
c:\windows\system32\msvcp110_win.dll: 10.0.10586.0
**** External Plug-ins Information ****
No external plug-ins installed.
Bonjour service 3.1.0.1 (333.18) is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {A3E5698F-C262-4E98-A49D-054A71AF55F1}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {F6723447-9FE4-45BD-9C6C-3A3038BDAEDB}
Description: Intel(R) Centrino(R) Advanced-N 6205
IP Address: 10.50.30.233
Subnet Mask: 255.255.0.0
Default Gateway: 10.50.254.254
DHCP Enabled: Yes
DHCP Server: 10.50.0.26
Lease Obtained: Mon Mar 13 14:03:31 2017
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers: 10.15.10.1
10.15.10.3
Adapter Name: {B0BD1A99-E01A-46B0-A970-7198BAE9258D}
Description: Intel(R) 82579LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
D: hp DVDRAM GT31L, Rev MR52
Drive is empty.
**** Device Connectivity Tests ****
iPodService 12.5.5.5 (x64) is currently running.
iTunesHelper 12.5.5.5 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Windows 10
