My contacts simply disappeared.

My contacts simply disappeared. They are still on my laptop and iPhone that I believed are synced to iCloud just like my Mac Pro desktop. I have restarted it and checked that contacts are synced in iCloud???

Mac Pro

Posted on Mar 13, 2017 7:23 PM

Reply
6 replies

Mar 14, 2017 3:52 PM in response to Megelll

Hello Megelll,

Welcome to Apple Support Communities.

If I'm understanding correctly, your contacts have disappeared for no apparent reason. I know how important my data is on my iPhone and I will be happy to help.

I'd like you to take a look at the steps below from this article to see if it helps Get help using iCloud Contacts, Calendars, or Reminders

Try these steps first

Make sure that iCloud Contacts, Calendars, and Reminders are available. If there's an issue, try again after it's fixed. If there isn't an issue, try these steps.

Remember to back up your contacts, calendars, and reminders, so you don't lose anything.

After each step, see if you still need help:

  1. Check for updates to your iPhone, iPad, iPod touch, Mac, or PC. To use iCloud, your devices need to meet the system requirements.
  2. See if the date and time settings on your iPhone, iPad, iPod touch, Mac, or PC are correct.
  3. Make sure that you're signed in to iCloud with the same Apple ID on all your devices and check your settings.
    • On your iPhone, tap Settings > iCloud. Check your Apple ID and make sure that you turn on what you want to update (Contacts, Calendars, or Reminders).
    • On your Mac, choose Apple menu > System Preferences > iCloud. Check your Apple ID and make sure that you select what you want to update (Contacts, Calendars, or Reminders).
    • On your PC, open iCloud for Windows. Check your Apple ID and make sure that you select what you want to update (Mail, Contacts, Calendars, and Tasks). Reminders are called Tasks in iCloud for Windows.
  4. Open Safari and go to www.apple.com to check your connection. If you can’t open the page, get help connecting to the Internet.
  5. Open a secure website, like your Apple ID account page, to see if you can access port 443. If the website won't open, contact your Internet service provider for help. Safari needs access to port 443 to update your information in iCloud.
  6. Keep your data within the limits. If you go over the limit, your data won't stay up to date.

If you still need help, try the steps for your device below.

Try the steps for your device


Restart the Contacts, Calendar, or Reminders app

  1. Double-click the Home button to see your open apps.
  2. Find the app, the swipe up to close it.
  3. Press the Home button to return to your Home screen.
  4. Wait a minute, then open the app again.

Turn off iCloud Contacts, Calendar, or Reminders and turn it back on

  1. Tap Settings > iCloud.
  2. Slide to turn off Contacts, Calendars, and Reminders.
  3. If you see your calendars or reminders on iCloud.com or any of your devices, you can choose Delete from My [device]. If not, choose Keep on My [device].
  4. Wait a few minutes, then turn on Contacts, Calendar, or Reminders again.

Restart your iPhone, iPad, or iPod touch

Hold down the Sleep/Wake button, then drag the slider to power off. Turn your device back on.

User uploaded file



Cheers.

Mar 14, 2017 5:53 PM in response to Megelll

Although the article and steps appear very thorough there was no benefit.


I want to emphasize... My contacts are fine on my iPhone, iPad as well as my LAPTOP.

When I open my contacts on my Mac Pro the contacts are just BLANK?????


About 5 days ago I opened my Apple Mail program and neither of my 2 accounts were there. One is an .Mac

eMail account and the other is a IMAP business account hosted elsewhere. I was panicking but I went to iCloud,

maybe turned off and back on (don't really remember) and then both accounts "reloaded" and I was happy. Only

realized a few days later that contacts were blank. In addition, now my Signature doesn't automatically insert

on any of my eMails.


I just don't understand? When I get a new iPhone, turn it on and sign into iCloud all my contacts just load

up automatically??


On my desktop/Mac Pro I can't find a way to tell it to "reload" from "any source". I can't even find contacts to

"restore" from.


In addition, after typing all this, I can't even find a "post" button.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My contacts simply disappeared.

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