M$ Outlook and Cobian Backup stopped working with mac.com

Question

Level 1

8 points

M$ Outlook and Cobian Backup stopped working with mac.com

Hi All,

I have a customer with an Mac, and iPhone, and a Windows 7 laptop. Yesterday, she traded in her iPhone for a new one. Her mac.com iMap email works fine on both the Mac and the new iPhone, but her Window 7 laptop's Outlook and Cobian Backup both stopped working. They both fail on her password. The customer did not change her password.

And I can not find mac.com's phone number.

Can someone point me in the right direction?

Is there something likegMail's less secure apps and captcha that have to be satisfied?

Does mac.com's iMap limit the number of users to an account?

Many thanks,

-T

Mac OS X (10.7.5)

Posted on Mar 14, 2017 1:04 AM

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Answer 1

LACAllen

Level 8

43,596 points

Mar 14, 2017 12:30 PM in response to ToddAndMagro

Application.

Did you read the article I linked for you? This is 2 inches from the top of that article.

I have no idea what Cobain is, but if it not an app that can ask for a password and a verification code, it needs it's own app specific password.

Some apps will also respect the password+verification code, but the app specific password is more convenient.

By that I mean, on the one line given to you for a password, you enter the password PLUS the verification code.

So, password is Apple123! and verification code is 456789, you enter Apple123!456789 in the password box/field.

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Answer 2

ToddAndMagro Author

Level 1

8 points

Mar 14, 2017 10:36 AM in response to ToddAndMagro

imac.com's phone number is the regular apple support phone number. Called tech support. They determined that the customer had run afoul of two factor authentication and had lost the pc as trusted device. So they had me install iCloud for PC. The customer is currently "waiting for approval" on the windows machine. Is has been 20 minutes so far. The eMail the tech said they were going to send with instructions never arrived either. I am tempted to reboot the pc, but ...

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Answer 3

LACAllen

Level 8

43,596 points

Mar 14, 2017 12:08 PM in response to ToddAndMagro

Now I am able to send mail with two factor off but not on. The pc is showing that it is a trusted device.

Ok... does this mean you went and created an app specific password and it does not work?

This has nothing to do with trusted devices. At all.

With 2FA, the Outlook client needs to get 2 things from the Apple mail server... a password and a verification code. Outlook has no ability to enter those 2 things or to even understand that there are 2 things required. The Apple mail server checks the password given, when it doesn't line up, the request for access gets refused.

This is why an app specific password is required.

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Answer 4

ToddAndMagro Author

Level 1

8 points

Mar 14, 2017 12:23 PM in response to LACAllen

I can not get past the 2FA thing until the customer gets back from visiting a client.

While we wait, is this "application specific" or "machine specific"? In other words, do both Outlook and Cobain need their own separate passwords?

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Answer 5

ToddAndMagro Author

Level 1

8 points

Mar 14, 2017 1:29 PM in response to ToddAndMagro

Oops, sorry. I meant your remark about "Apple123!456789"

Guess I don't get to use "!" marks in the password. I will live. :-)

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Answer 6

LACAllen

Level 8

43,596 points

Mar 14, 2017 1:31 PM in response to ToddAndMagro

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Answer 7

LACAllen

Level 8

43,596 points

Mar 14, 2017 11:53 AM in response to ToddAndMagro

All they should need is an app specific password for the mail client.

Using app-specific passwords - Apple Support

This will be instead of their previous password.

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Answer 8

ToddAndMagro Author

Level 1

8 points

Mar 14, 2017 1:25 PM in response to LACAllen

I am looking at: Using app-specific passwords - Apple Support

and I do not find what you quoted me. Would you double check the link? I'd like to have the link for my records

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Answer 9

zinacef

Level 10

88,810 points

Mar 14, 2017 8:08 AM in response to ToddAndMagro

Apart from it not working, any specific error messages are being received?

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Answer 10

ToddAndMagro Author

Level 1

8 points

Mar 14, 2017 9:27 AM in response to ToddAndMagro

No specific error message. M$ Outlook just asks for the password over and over. Cobian says it was unable to contact the SMTP server

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Answer 11

ToddAndMagro Author

Level 1

8 points

Mar 14, 2017 9:45 AM in response to ToddAndMagro

And I am able to log into iCloud with the old password.

Cobian's exact error message: ERR Couldn't mail the log files: Bad username or password (Authentication failed).

What is mac.com's phone number?

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Answer 12

ToddAndMagro Author

Level 1

8 points

Mar 14, 2017 11:55 AM in response to ToddAndMagro

Now I am able to send mail with two factor off but not on. The pc is showing that it is a trusted device. And the tech put me on hold and eventually hung up.

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