iPhone does not receive any push notifications

Question

iPhone does not receive any push notifications

Hi,

It's probably easier to describe what my iPhone 6 (current iOS) still does: phone calls, SMS, internet surfing with Safari. However

I am not able to connect to iCloud or iMessage,
do not receive any push notifications,
cannot read any emails,
the phone does not connect to my Apple Watch,
I am also not able to connect to, e.g., WhatsApp,
I cannot install any app updates - the circle fills, but at the end it tells me that the app cannot be downloaded.

Instead, the iPhone keeps asking for my iCloud password, my Apple ID password and my other email account passwords again and again. Furthermore, the phone is most of the time really slow in reacting to touches (especially after startup).

Has anyone experienced that behavior before and would have some hint how to solve this?

Best regards,

Matthias

iPhone 6, iOS 10.2.1

Posted on Mar 15, 2017 2:05 AM

Reply

Answer 1

appysmile

Level 4

1,262 points

Mar 15, 2017 2:14 AM in response to Matthias Transier

You could do a force restart of your iPhone using the steps provided below ( a force restart will not delete any data. )

On an iPhone 7 or iPhone 7 Plus: Press and hold both the Sleep/Wake and Volume Down buttons for at least ten seconds, until you see the Apple logo.
On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

Allow the iPhone to reboot then test to see if the issues have been resolved.

If not it might be time to backup, erase and restore your iPhone.

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Answer 2

Mar 15, 2017 5:17 AM in response to appysmile

Thanks for the quick response. A force restart did not help. I also tried to reset all settings - to no avail. The next step will be - as suggested - to do a restore of my previous backup which I will be able to do ony in two days from now. It seems, until then I will have to live without my iPhone 😟.

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Answer 3

LACAllen

Level 8

43,584 points

Mar 15, 2017 1:14 PM in response to Matthias Transier

That sounds like a phone without any storage space left.

Restoring from a backup will likely restore the problems.

How much free space is in the phone?

Settings > General > iCloud & Storage - Top section.

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Answer 4

Mar 15, 2017 1:14 PM in response to LACAllen

Currently, there are 556.9 MB available. However, it is well possible that this was the reason since it complained about missing free space during app updates. So I deleted some apps to free up some space, but the iPhone did not recover.

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Answer 5

Mar 16, 2017 11:11 AM in response to Matthias Transier

I am not even able to connect the iPhone to my Mac. iTunes asks if I want to allow the connection, but then it displays an error message that it could not connect because of a "missing value". Is there any way to reset the phone without USB connection?

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