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my iphone 5 is completely dead and wont charge or turn on.I tried all the methods but nothing worked. I had never synced my iphone with iTunes in my laptop so itunes doesnt recognise my iphone even during dfu method and there's no liquid damage. Wha

Product: iphone 5

OS 10

I tried all the methods.

Posted on Mar 16, 2017 6:01 AM

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Question marked as Best reply

Posted on Mar 16, 2017 6:06 AM

Press the Sleep/Wake and Home buttons and hold them for at least 10 seconds.

If this does not help, take a look these Apple Support articles:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your iPhone. After that on your computer you should see the iTunes window saying your iPhone needs to be restored to factory settings. Click on the restore button.

More info here: https://support.apple.com/en-us/HT201263

If these steps don't work, contact Apple and ask for help.

https://www.apple.com/support/iphone/contact/

5 replies
Question marked as Best reply

Mar 16, 2017 6:06 AM in response to Sualeh26

Press the Sleep/Wake and Home buttons and hold them for at least 10 seconds.

If this does not help, take a look these Apple Support articles:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your iPhone. After that on your computer you should see the iTunes window saying your iPhone needs to be restored to factory settings. Click on the restore button.

More info here: https://support.apple.com/en-us/HT201263

If these steps don't work, contact Apple and ask for help.

https://www.apple.com/support/iphone/contact/

Mar 16, 2017 6:04 AM in response to Sualeh26

Hi


Follow the steps here, as appropriate, including checking the charging port on your iPhone for any debris or lint:



Note that, for iTunes to be able to connect with a device running iOS 10 or newer, your computer must be running iTunes version 12.5.1 or newer:


Get the latest version of iTunes - Apple Support


Ensure that you are using either a genuine Apple cable or an Apple-certified / MFi cable. If you are already doing so, try instead using another such cable. Apple also recommends using genuine Apple USB Power Adapters.


If necessary, contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


my iphone 5 is completely dead and wont charge or turn on.I tried all the methods but nothing worked. I had never synced my iphone with iTunes in my laptop so itunes doesnt recognise my iphone even during dfu method and there's no liquid damage. Wha

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