14 Replies Latest reply: Jan 2, 2007 6:19 PM by Beck1965
Burnanator Level 1 (0 points)
I have a 40gb ipod photo that simply doesn't want to connect to my computer. On top of this, my computer has crashed since i last updated it. I've researched many ways where i can manually transfer the files on my ipod, back onto my PC, I am unable to do this because when i plug the ipod in, it is invisible to itunes, icopy, windows etc.
Is there anyway i can make my computer recognize my ipod again?


Windows XP
  • Mitch 751 Level 6 (11,505 points)
    Please read the following which I copied from Buegie’s thread

    Unfortunately, there is no one ‘Silver Bullet’ answer for this issue. Many things can contribute to the problem. Here are various ‘generic’ solutions that you can try in an effort to correct your problem. One should work. These are listed in simplest to more involved order (usually). Read through them all, and see if one specifically matches your observed issue.

    First, make sure that the iPod is fully charged.

    Try Resetting Your iPod while it's connected to the computer.
    Hold down the Menu and Select buttons until you see the Apple logo (or Menu & Play/Pause in older models).
    This will often get it recognized. It may take several attempts.

    Try closing and re-starting iTunes. There have been cases where iTunes refuses to see an iPod, but after re-starting, it works again.

    Also try re-booting the entire computer. Especially if the PC has been operating for a long time &/or many programs have been opened and closed, repeatedly.

    Other USB connected peripherals may be the cause as well. Try removing all connected USB items and attaching the iPod. If you have a USB keyboard, it may be worth a try using the adapter to convert it to non-USB. If the iPod connects, continue plugging things back in until you have the problem return. You may have then isolated the issue. Sometimes it could be a printer, camera, Flash Card reader, or other attached device causing a conflict.

    If your iPod shows up in Explorer under 'my computer' try changing the drive letter:
    -- Click on Start=>Control Panel=>Admin Tools=>Computer Management=>Disk Management
    -- Right-Click on the iPod and select “change drive letter”
    -- Choose something further along in the alphabet that is unused (Usually, “M”, “N”, “O” or something similar)
    -- Safely eject the iPod
    -- Reboot the PC

    If that doesn't work, Put Your iPod into Disk Mode then plug it in and you should be able to Restore the iPod

    Your PC may have difficulty with the USB2 protocol and the iPod. See this Article for a possible solution: iPod not Recognized Correctly

    Also try these hints (and the other suggestions above) from any other USB port you may have on the PC. Sometimes switching USB ports can make all the difference.

    Try using another PC if you have access to one. Even a Mac may help. Try Restoring it on the other computer and moving it back to yours.

    Also See:
    Your Windows PC doesn't recognize iPod
    iPod does not appear in iTunes or on the desktop
    iPod appears in Windows Explorer but does not appear in iTunes
    “Strange iPod Behavior within Windows”

    If you get any message about "Another User", an "iPod Service Error" alert appears, or “Please reinstall iTunes" appears, turn off the 'Fast User Switching' - even if no one else is using the computer (Win XP environment).
    ==>Start=>Control Panel=>User Accounts=>Change the way users log on and off ==> Remove the check mark from FUS.
    See: http://docs.info.apple.com/article.html?artnum=93764
    And http://docs.info.apple.com/article.html?artnum=93395

    If you are getting a ‘Missing Drivers’ message, try this:
    1. Go to http://www.driverguide.com and register (free)
    2. Download ‘usbstor.sys’ & ‘usbstor.inf’ to your PC and place them in your i386 Folder
    3. Update both drivers by selecting the two files you just downloaded
    4. Reboot computer
    5. Open iTunes and then connect you iPod

    If all the above fails, you may have a Virus, Malware or SpyWare problem.

  • lites5150 Level 1 (0 points)
    I'm having the same problem after a hard drive crash. I was able to retreive purchased music, but now can't get it to recognize.
    Ipod does not show on itunes or my computer, but I can idetify it in device manager.
    it also makes the widnows connection sound when I plug or unplug it. I've tried every fix on the site over & over - no changes.

    dell latitude d600   Windows XP  
  • Mitch 751 Level 6 (11,505 points)
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore” - which will erase all data
  • lites5150 Level 1 (0 points)
    can't see it on my computer file...only on device manager. i know that the laptop is seeing it, but for some reason, not putting it in the my computer folder...
  • Mitch 751 Level 6 (11,505 points)
    You may need to restore your whole OS again for your PC, but before doing that have a try the following:_

    First, uninstall iTunes and QuickTime, then go to device manager and delete theiPod's driver, reboot your computer.

    Reinstall the iTunes 7

    connect your iPod, see whether it get recognized this time
  • lites5150 Level 1 (0 points)
    no change. ext hard drive is no problem to plug in recognize & unplug again. nothing from the ipod in the same usb.
    Doesn't make sense that it would be the OS & can't be the USB or cable since I can see it connected in places other than ITUNES & MY COMPUTER.
  • lites5150 Level 1 (0 points)
    is it possible that there is a MS update that is causing conflcit with itunes? I know that there were a lot of issues caused w/ comm software for new version of int explorer.

    dell   Windows XP  
  • Mitch 751 Level 6 (11,505 points)
    Try to put the iPod into Disk Mode if it fails to appear on the desktop

    Have your tried this before
  • lites5150 Level 1 (0 points)
    yes. shows as an installed drive, but not appearing in MY COMPUTER
  • Mitch 751 Level 6 (11,505 points)
    Uninstall the iTunes 7 and quicktime. once completed, download and install an old iPod updater on your PC from here


    Open then the iPod updater and connect your iPod with the PC, see whether it allow you to do the Restore. After the Restore, eject your iPod, and install back the iTunes 7.
  • Jesse_Sereda Level 1 (0 points)
    i have an easier way.

    start->run. type cmd

    Type chkdsk c: /F->Y->Enter

    Restart Computer
  • Erica Zs Level 1 (0 points)
    Our ipod is recognized in Windows Multimedia and we have loaded music onto it. However, since we can't get the ipod recognized by itunes or ipodservices we can't restore it. I did download the most recent ipodservices, but didn't uninstall itunes 7 first. Should I start over? Also, the select button isn't working on the ipod so we can't follow all of the instructions. Perhaps we should just return it or send it in for service? It is brand new so still under warranty.
  • Mitch 751 Level 6 (11,505 points)
    I do not know anything about Windows Multimedia, but we do not need to download the iPodservices, only iTunes 7 is fine.

    I agree that you should return your iPod but only for the reason of select button is not working.

    What worry me is, even you have a new iPod which may able to be reccognized by your computer.

    If in this case, you have to reinstall your window OS again.
  • Beck1965 Level 1 (0 points)

    Check this out. I thought my new IPOD was a POS but after many hours with a frozen IPOD, I removed MUSICMATCH JUKEBOX from my Dell Computer. This solved all the problems I've been having. If you have MUSICMATCH JUKEBOX, give this a try. It worked for me. I was close to returning the **** thing!!!