Having pressed D on start up & started the hardware test successfully, it gets to around 90% done and then freezes/fails. Suggestions on what the issue might be? On restarting I get a Insecure Startup Item disabled.
MacBook Air
The Apple Hardware test always appears to freeze when it starts the memory test. That is expected bahavior. It is running the memory test so intently there are no extra cycles to update the display.
After waiting about a half hour, then it is safe to say it is hung.
I would add to Grant Bennet-Alder reply that if the test does freeze during the RAM test, there is a decent chance your RAM is failing. Are you running the test as a scheduled checkup, or is your computer showing symptoms of a problem?
EtreCheck version: 3.4 (420)
Report generated 2017-06-30 12:21:53
Download EtreCheck from https://etrecheck.com
Runtime: 2:40
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Problem: Beachballing
Description:
Minimal apps running (Safari, Word, Adobe). Very slow responsiveness when swapping apps, icons bounce on the dock, overall performance very poor.
Hardware Information:ⓘ
MacBook Air (11-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir4,1
1 1.6 GHz Intel Core i5 (i5-2467M) CPU: 2-core
2 GB RAM - Insufficient RAM! Not upgradeable
BANK 0/DIMM0
1 GB DDR3 1333 MHz ok
BANK 1/DIMM0
1 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 624
iCloud Quota: 187.95 GB available
Video Information:ⓘ
Intel HD Graphics 3000 - VRAM: 288 MB
Color LCD 1366 x 768
Disk Information:ⓘ
APPLE SSD SM064C disk0: (60.67 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
MBA--Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 59.81 GB (13.86 GB free) (Low!)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
USB20Bus
hub_device
USB20Bus
Apple Inc. FaceTime Camera (Built-in)
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
System Software:ⓘ
macOS Sierra 10.12.5 (16F73) - Time since boot: about 2 days
Gatekeeper:ⓘ
Mac App Store and identified developers
Possible adware:ⓘ
Adware: ~/Library/LaunchAgents/com.products.agent.update.plist
One possible adware file found. [Remove/Report]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 171 Apple tasks
[running] 70 Apple tasks
[killed] 33 Apple tasks
33 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 42 Apple tasks
[loaded] 177 Apple tasks
[running] 80 Apple tasks
[killed] 18 Apple tasks
18 processes killed due to insufficient RAM
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-05-14) [Lookup]
[loaded] com.examsoft.softest.plist (? 333f02d7 7c316d43 - installed 2017-06-26) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? abb96c50 be93c7fb - installed 2017-04-21) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-05-14) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-05-14) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-14) [Lookup]
[running] com.examsoft.softest.service.plist (? b6fbbf8f 2c39733f - installed 2017-05-11) [Lookup]
[running] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-06-15) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e a9dc1bd5 - installed 2015-11-19) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-09-10) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]
User Launch Agents:ⓘ
[running] com.dtv.vgconnect.plist (Shell Script aaab42d2 - installed 2017-04-28)
[loaded] com.dtv.vgconnect.uninstall.plist (Shell Script b4a28bac - installed 2017-04-28)
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]
[loaded] com.products.agent.update.plist (? ? ? - installed 2017-06-30) Adware! [Remove/Report]
~/Library/Application Support/products/products.app/Contents/MacOS/Installer
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-05-23)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application
(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-16) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-05-23)
AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-04) [Lookup]
AdobePDFViewer: 17.009.20044 (installed 2017-04-04) [Lookup]
Flash Player: 26.0.0.131 (installed 2017-06-16) [Lookup]
SharePointBrowserPlugin: 14.5.9 (installed 2015-12-27) [Lookup]
Silverlight: 5.1.30317.0 (installed 2014-05-26) [Lookup]
MeetingJoinPlugin: Unknown (installed 2016-10-10) [Lookup]
JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-04-21) Check version
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-06-14) [Lookup]
Java (installed 2017-04-21) [Lookup]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
9% WindowServer
5% hidd
4% mds
3% kernel_task
3% Safari
Top Processes by Memory:ⓘ
350 MB kernel_task
110 MB com.apple.WebKit.WebContent
100 MB com.apple.WebKit.WebContent
38 MB Safari
27 MB WindowServer
Top Processes by Network Use:ⓘ
Input Output Process name
356 KB 102 KB mDNSResponder
13 KB 70 KB apsd
6 KB 23 KB com.apple.WebKit.Networking
13 KB 14 KB netbiosd
5 KB 3 KB assistantd
Top Processes by Energy Use:ⓘ
15.92 com.apple.WebKit.Networking
9.90 nsurlstoraged
9.66 com.apple.WebKit.WebContent
8.48 WindowServer
4.56 Safari
Virtual Memory Information:ⓘ
392 MB Available RAM
24 MB Free RAM
1.62 GB Used RAM
368 MB Cached files
210 MB Swap Used
Software installs:ⓘ
Adobe Flash Player: (installed 2017-06-14)
Microsoft AutoUpdate: (installed 2017-06-15)
Microsoft Excel for Mac: (installed 2017-06-15)
Microsoft Word for Mac: (installed 2017-06-15)
Adobe Flash Player: (installed 2017-06-16)
SofTest: (installed 2017-06-26)
OneDrive: 17.3.6916 (installed 2017-06-26)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-06-29 09:35:46 com.apple.WebKit.WebContent High CPU use [Open] [Details]
2017-06-28 16:38:37 Last shutdown cause: -60 - Corrupt filesystem
2017-06-28 11:42:45 Mail.app Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** setObjectForKey: key cannot be nil'
abort() called
terminating with uncaught exception of type NSException
2017-06-14 16:33:34 Kernel Panic [Open] [Details]
3rd Party Kernel Extensions: None
Battery life is diminishing quickly (622 cycles used), fan constantly running despite very little processing, swapping apps takes several minutes very often. I have removed all the startup apps, moved everything I can to iCloud, and still not seeing any improvement.
Last week I attempted to run the Apple Hardware Test, but it freezes after about 2 minutes consistently. Then yesterday I reset the SMC, still no notable improvement. Also small things like my Mail app will not connect to the server anymore.
I am considering upgrading my SSD with an OWC product. Any thoughts or suggestions?
MacBook Air 4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 2 GB
Boot ROM Version: MBA41.0077.B1B
SMC Version (system): 1.74f4
Sierra 10.12.5
That is showing you have at least one adware that should be removed. It crashed on the 28th because of Corrupt Filesystem, so that should be repaired by restarting in Safe Mode, then regular mode, or by booting to Recovery and running Disk Utility > First Aid.
Many processes killed due to insufficient RAM. when there is not enough RAM, the additional RAM is simulated on disk, but you are getting very low on disk space as well. There is no work-around for too little RAM except to backup everything and go back to an older version Of MacOS that is not so RAM-hungry. A larger SSD may help a little.
You also are not showing a Trusted Backup. "Any drive can fail at any Time." By not having a backup, you are making a decision NOT to keep your documents and pictures. You need a second copy somewhere.
com.adobe.ARMDCHelper.cc24...
... is no longer used by adobe and can be removed.
2GB RAM is required to INSTALL recent version of MacOS. RUNNING it in a responsive fashion requires MORE than 4GB of RAM.
post an etrecheck report for better advice:
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The Apple Hardware Test freezes
