Mac App Store shows pending update for update that was done

I do some back-end things for Macs at our company, and usually answer helpdesk questions when they get stumped. Well, this is stumping me.


We have a user who is running El Capitain on his system. He is a developer, so he does do a lot of things to change his machine, so we anticipate some things may not make sense. He installed a recent security update, which I believe is this one: http://support.apple.com/kb/HT201222


His App Store is still showing that the update is pending. He can't hide it, and he can't run it again. I'm trying to see what this might be. He is the only user of the machine. The other accounts on it are two local IT tech accounts, and macports. The machine is bound to Windows AD (with his profile as a mobile profile) and is managed by JSS.


We manage configuration policies through JSS, and they are closely monitored. I don't see anything different about his configurations than anyone else's.


I've gone through what I would think would normally flush this out. First I had him remove the com.apple.SoftwareUpdate.plist from the Library. That didn't do it.


Then the following removals,


rm -r ~/Library/Caches/com.apple.appstore

rm -r ~/Library/Caches/com.apple.storeagent

rm ~/Library/Preferences/com.apple.appstore.plist

rm ~/Library/Preferences/com.apple.storeagent.plist

rm ~/Library/Cookies/com.apple.appstore.plist


Also had him re-index Spotlight, https://support.apple.com/en-us/HT201716 None of these items have remedied the issue.


With a pending Sierra update we'll be pushing out to users, we reckon that might fix it, too. But I'm wondering if there is something here that we've missed.

MacBook Pro with Retina display, OS X El Capitan (10.11.6), This is an Enterprise Machine

Posted on Mar 17, 2017 8:47 AM

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2 replies

Mar 17, 2017 10:17 AM in response to Dozer_Zaibatsu

If they were updating through the App Store it may not have actually downloaded and installed the update, this happens quite often with the App Store, but yet it will report it as installed in the 30 day list and still show it as needing updated. To check go to About This Mac, click System Report then click on Software, and then installations, click on Install Date on the top right to change the order to Date chronologically, ascending or descending, you will need to click more than once.

If the update is listed there then it has indeed installed ok. If not listed it might be better to update via Apple - Support - Downloads if the update required is not immediately listed then click on the Load More Results button at the bottom.

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Mac App Store shows pending update for update that was done

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