I am trying to turn off my two step authentication but I keep getting the message we cannot process your request please try again later. what does this mean and is there anything I can do to get out of this irritating loop?

I am trying to turn off my two step apple id authentication but I keep getting the message 'We cannot process your request, please try again later'. Does anyone know what this means and more importantly, how I can get past it to remove the two step authentication?

iMac, iOS 10.2.1

Posted on Mar 18, 2017 4:26 AM

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10 replies

Jun 14, 2017 9:20 AM in response to Polarbear01483

Theres a difference between 2-step auth and verif


Protect your account with two-factor authentication

Apple offers an improved security method called two-factor authentication that’s designed to ensure that you’re the only person who can access your account, even if someone else knows your password. When you enter your Apple ID and password for the first time on a new device, we’ll ask you to verify your identity with a six-digit verification code. This code is displayed automatically on your other devices, or sent to a phone number you trust. Just enter the code to sign in and access your account on the new device. Never share your password or verification code with anyone else.

Two-factor authentication is built directly into iOS, macOS, tvOS, watchOS, and Apple’s web sites. It's currently available to iCloud users with at least one device that's using iOS 9 or OS X El Capitan or later and is the default security method for some new Apple IDs created on iOS 10.3 or macOS 10.12.4.

Two-factor authentication is required in order to use certain features that require improved security.

Protect your account with two-step verification

If two-factor authentication isn't available for your account, Apple also offers an older security enhancement called two-step verification. Two-step verification requires you to verify your identity using a four-digit code sent to one of your devices before you can make changes to your Apple ID account information, sign in to iCloud, or make an iTunes, App, or iBooks Store purchase from a new device.

Check for encryption and SSL

All web pages where you can view or change your Apple ID use Secure Sockets Layer (SSL) to protect your privacy. In Safari, look for User uploaded file in your browser when accessing your account at your Apple ID account page to know your session is fully encrypted and secure.

Jun 14, 2017 9:31 AM in response to owg582pdu

heres what I found....looks like 2-sv yes, 2-fa not so much

Can I turn off two-factor authentication after I’ve turned it on?

You can't turn off two-factor authentication for some accounts created in iOS 10.3 or macOS Sierra 10.12.4 and later. If you created your Apple ID in an earlier version of iOS or macOS, you can turn off two-factor authentication.

Keep in mind that when you turn off two-factor authentication, your account is protected only with your password and security questions.

To turn off two-factor authentication, sign in to your Apple ID account page and click Edit in the Security section. Then click Turn Off Two-Factor Authentication. After you create new security questions and verify your date of birth, two-factor authentication will be turned off. If you don't see the option to turn off two-factor authentication on your Apple ID account page, that means you can't turn it off.

If someone has turned on two-factor authentication for your Apple ID without your permission, you can also turn it off from the enrollment confirmation email sent to your Apple ID or rescue email address. Click Turn Off Two-Factor Authentication at the bottom of the email to restore your Apple ID to its previous security settings and regain control of your account. The link is active for two weeks after you enroll.


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I am trying to turn off my two step authentication but I keep getting the message we cannot process your request please try again later. what does this mean and is there anything I can do to get out of this irritating loop?

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