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Ipad with IOS 9.3.5 - I can do a search of Apple Music but when presented with artist songs and albums I can only access singles. When I link to an album only a blank screen with no song titles is presented. Problem only just started. I have done a home-sleep restart several times but no change. My android phone is working fine with Apple Music. Is there a new bug with the IOS?
iPad Wi-Fi + Cellular, iOS 9.3.5
I'm having the same issue!
It started the exact same day (18/03/2017)
Apart from all required troubleshooting I have already restored the iPhone 4s and set up as new - Still the same.
My iPhone 6 (iOS 10) works just fine.
It seems only affecting iOS 9.
Anyone found any workaround or was able to understand what happened?
I'm having the same issue!
It started the exact same day (18/03/2017)
Apart from all required troubleshooting I have already restored the iPhone 4s and set up as new - Still the same.
My iPhone 6 (iOS 10) works just fine.
It seems only affecting iOS 9.
Anyone found any workaround or was able to understand what happened?
I am seeing exactly the same behaviour on iPod Touch since ios 9.3.5.
I have been to an Apple shop in Zürich Switzerland yesterday and done a full diagnositics, the hardware is fine.
After a full restore the system worked for a half a day then returned to the same erronious behaviour.
Still no idea what to do, buy a new one?
It won't be Apple if i do and I will probably kill my iTunes account while im at it.
😟 very frustrating.
For the past two or three days I've been experiencing the same issue noted by the three users above. It's clear that I am properly logged in as I am able to search and play a song from the search results but I am unable to do anything else. All secondary menus are inoperable, radio, new, and for me are all completely FUBAREd. I will be canceling my apple music subscription if there's not an ETA on this issue within 24hrs.
Same problem. I wonder too if it is a way to force me to buy a device that has iOS 10.
It works on my android phone and my iOS 10 device. I hope it is a temporary glitch. My patience with Apple is wearing thin.
I am also having the same problem with my iPod Touch, for about a week now. I emailed support, got a reply 3 days later stating to contact their tech support team online. Ridiculous! I am assuming they are aware of the problem, I wish they could have offered some help in their email reply. I am hoping to be able to start a chat with support tomorrow, as I do not have time right now. If I get any info on how to resolve this, I will let you all know!
Contacted Apple Support yesterday and outlined the problem. Apple Support rep was not familiar with the problem but referred it to Apple Music support for a call back today. I pointed out that I was not alone with this problem. Checked first thing this morning and it appears to have been resolved. Thanks for everyone's comments.
That's great! What did you do to get it working again? I'm still having the problem. I started 2 chat sessions with support, first chat was disconnected and the second chat the person was just not understanding the problem and was trying to have me do a restore of iTunes (I kept explaining that the problem was with Apple Music, not iTunes as she kept referring to) I am so frustrated!
After a few chat sessions and many hours, the problem has been fixed on my account!! It was a huge process, it took forever, all my settings were restored, passwords were changed, error messages, syncing, crying when I thought all my music was lost...But the problem is fixed and I can now listen to and download the new Rick Ross album! If anyone is still having trouble, I can always email you a copy of the chat transcript. Thank you!!
I am having the same issue on the iPod fifth gen and iPad 2nd gen. it happened about 3 days ago. I hope this isn't apple's way to make people buy New devices.
Same EXACT problem here. iPad mini running ios 9.3.5. Chatted with support twice, both times was disconnected. Apple Music works fine on my phone (ios 10).
FIX IT APPLE. NOW!!!!!
Same issue (iPhone 4s + iOS 9.3.5).
I had the same problem on 4s, but this morning it works again, maybe your Apple music works too?
I am still seeing a blank screen when trying to load playlists and albums on Apple Music.
Just checked after reading below that it's fixed. Appears to be working again, as of 22-Mar-17 3:40 EDT.
I can confirm that it is working again today as of 22.03.2017 20:00 CET.
Big thankyou to all you guys that phoned support on this one.
Apple Music problem
