Facetime on mac only work after restart.

Hi everyone,


I have a macbook pro retina 13 inch, early 2015, using macOS Sierra.


The problem is every time i want to make a FaceTime call on my mac, it display as ringing but its actually not calling the person that i want to call. The mac only do it job only after i restart it.


I have tried and verify this problem by FaceTime my friend first (with my phone) and then FaceTime them with my mac. The same thing happen as i described above.


Could anyone please help me with this,


Thank you.

Posted on Mar 19, 2017 2:03 AM

Reply
2 replies

Mar 20, 2017 9:46 AM in response to thiennguyen0310

Hello thiennguyen0310,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to make calls using FaceTime on your Mac. Please use the steps in this article to help resolve your issue, including these steps:

If you encounter issues making or receiving FaceTime calls, try the following:

  • Verify that FaceTime is enabled in FaceTime > Preferences.

    If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.

  • Verify that the Date, Time, and Time Zone are set correctly:
    1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
    2. Enable "Set Automatically".
    3. Click the Time Zone tab and confirm the closest city is correct.
  • Verify that both parties are connected to an active broadband Internet connection.
  • Verify the phone number or email address being used is the correct one activated for FaceTime.

    You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.

  • Verify that both parties have installed the latest software updates for their Mac and/or device. See:


FaceTime for Mac: Troubleshooting FaceTime


Cheers!

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Facetime on mac only work after restart.

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