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User profile for user: Cemal Korkut
Cemal Korkut Author
User level: Level 1
8 points

Can't update to Sierra 10.12.3

Hi,

I have a mid 2011 MacBook Air (11") and I am running Sierra 10.12.1.

It seems I can't update to 10.12.3 and any recommendation is highly appreciated.

Auto update stucks in the end, apple logo won't go away. This doesn't change in manual update either. The computer never starts back again unless I use the time machine. Tried the SVC or ram resets but no cigar.

I can't do the update by choosing the internet recovery either.

I know I may be forcing the limits of my mid 2011 macair ( 2 gigs of ram ) but it has become annoying to have it every now and then since the auto update never tired of trying...


Besides this issue, I'd also be glad for any recommendations regarding my system score below:


Results from EtreCheck is as follows:


EtreCheck version: 3.1.5 (343)

Report generated 2017-03-20 10:41:39

Download EtreCheck from https://etrecheck.com

Runtime 2:24

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem


Hardware Information:ⓘ

MacBook Air (11-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir4,1

1 1,6 GHz Intel Core i5 (i5-2467M) CPU: 2-core

2 GB RAM - Insufficient RAM! Not upgradeable

BANK 0/DIMM0

1 GB DDR3 1333 MHz ok

BANK 1/DIMM0

1 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en0: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 936


Video Information:ⓘ

Intel HD Graphics 3000

Color LCD 1366 x 768

HP 24ea 1920 x 1080


System Software:ⓘ

macOS Sierra 10.12.1 (16B2555) - Time since boot: about one day


Disk Information:ⓘ

APPLE SSD SM064C disk0 : (60,67 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 59.81 GB (20.74 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:ⓘ

Western Digital Elements 1048

Apple Inc. FaceTime Camera (Built-in)

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus


Configuration files:ⓘ

/etc/sysctl.conf - File exists but not expected


Gatekeeper:ⓘ

Mac App Store and identified developers


Kernel Extensions:ⓘ

/System/Library/Extensions

[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (v3.0.13 (001) - 2017-03-08) [Support]

[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (v3.0.13 (001) - 2017-03-08) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.35 - 2017-03-08) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.35 - 2017-03-08) [Support]

[not loaded] com.novamedia.driver.IceraUSB_MSD_Bypass (NM Icera bypass V1.0 - 2017-03-08) [Support]

[not loaded] com.novatelwireless.driver.3G (v3.0.13 (001) - 2017-03-08) [Support]

[not loaded] com.novatelwireless.driver.DisableAutoInstall (v3.0.13 (001) - 2017-03-08) [Support]

[not loaded] com.option.driver.Option72 (2.15.0 - 2017-03-08) [Support]

[not loaded] com.option.driver.OptionHS (3.26.0 - 2017-03-08) [Support]

[not loaded] com.option.driver.OptionMSD (1.21.0 - 2017-03-08) [Support]

[not loaded] com.option.driver.OptionQC (1.11.0 - 2017-03-08) [Support]

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67 - 2017-03-08) [Support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67 - 2017-03-08) [Support]

[not loaded] com.vodafone.driver (v3.0.9 (017) - 2017-03-08) [Support]

[not loaded] com.zte.driver.cdc_ecm_qmi (1.0.26 - 2017-03-08) [Support]

[not loaded] com.zte.driver.cdc_usb_bus (1.0.26 - 2017-03-08) [Support]

[not loaded] de.novamedia.driver.NMSamsung (0.0.2 - 2017-03-08) [Support]

[not loaded] de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1 - 2017-03-08) [Support]

[not loaded] de.novamedia.driver.NMSonyEricssonDriver (1.0.1 - 2017-03-08) [Support]

[not loaded] de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2 - 2017-03-08) [Support]


/System/Library/Extensions/NMSonyEricssonDriver_106.kext/Contents/PlugIns

[not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12 - 2012-06-06) [Support]

[not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12 - 2012-06-06) [Support]


/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

[not loaded] com.novatelwireless.driver.3GData (v3.0.13 (001) - 2013-03-21) [Support]


/System/Library/Extensions/Vodafone.kext/Contents/Plugins

[not loaded] com.vodafone.driver.Data (v3.0.9 (017) - 2013-03-21) [Support]


Startup Items:ⓘ

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

MobileBrServ: Path: /Library/StartupItems/MobileBrServ

StartOuc: Path: /Library/StartupItems/StartOuc

TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

Startup items no longer function in OS X Yosemite or later


System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 170 Apple tasks

[running] 61 Apple tasks

[killed] 32 Apple tasks

32 processes killed due to insufficient RAM


System Launch Daemons:ⓘ

[not loaded] 38 Apple tasks

[loaded] 166 Apple tasks

[running] 80 Apple tasks

[killed] 20 Apple tasks

20 processes killed due to insufficient RAM


Launch Agents:ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-11) [Support]

[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2015-03-19) [Support]

[running] com.rim.BBAlbumArtCacher.plist (2012-04-19) [Support]

[running] com.rim.BBLaunchAgent.plist (2012-06-04) [Support]

[running] de.novamedia.VodafoneDeviceObserver.plist (2014-10-06) [Support]


Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-11) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-11) [Support]

[running] com.adobe.agsservice.plist (2017-03-11) [Support]

[loaded] com.adobe.fpsaud.plist (2017-03-01) [Support]

[loaded] com.google.keystone.daemon.plist (2017-01-24) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-03-19) [Support]

[running] com.rim.BBDaemon.plist (2012-04-19) [Support]


User Launch Agents:ⓘ

[failed] com.adobe.AAM.Updater-1.0.plist (2017-02-02) [Support] - /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility: Executable not found!

[failed] com.adobe.ARM.[...].plist (2012-09-01) [Support] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!


Internet Plug-ins:ⓘ

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

Unity Web Player: UnityPlayer version 5.3.1f1 - SDK 10.6 (2015-12-17) [Support]

AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-30) [Support]

Silverlight: 5.1.10411.0 - SDK 10.6 (2013-02-12) [Support]

QuickTime Plugin: 7.7.3 (2016-10-25)

Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-30) Outdated! Update

PepperFlashPlayer: 25.0.0.127 - SDK 10.9 (2017-03-17) [Support]

SharePointBrowserPlugin: 14.7.0 - SDK 10.6 (2016-12-02) [Support]

AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

JavaAppletPlugin: Java 8 Update 40 (2015-03-19) Check version


User internet Plug-ins:ⓘ

Picasa: 1.0 - SDK 10.6 (2014-03-05) [Support]

Google Earth Web Plug-in: 6.2 (2012-06-29) [Support]


3rd Party Preference Panes:ⓘ

Flash Player (2017-03-01) [Support]

Java (2015-03-13) [Support]

Tuxera NTFS (2017-02-16) [Support]


Time Machine:ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Destinations:

Elements [Local]

Total size: 999.86 GB

Total number of backups: 85

Oldest backup: 30.10.2013 22:46

Last backup: 18.03.2017 02:01

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 0 B X 3)


Top Processes by CPU:ⓘ

17% backupd

11% mdworker(7)

8% kernel_task

5% WindowServer

1% ntpd


Top Processes by Memory:ⓘ

352 MB kernel_task

233 MB com.apple.WebKit.WebContent(5)

119 MB mdworker(7)

80 MB assistant_service

55 MB soagent


Virtual Memory Information:ⓘ

347 MB Available RAM

15 MB Free RAM

1.66 GB Used RAM

332 MB Cached files

290 MB Swap Used


Diagnostics Information:ⓘ

Mar 18, 2017, 05:22:58 PM Self test - passed

MacBook Air, macOS Sierra (10.12.1)

Posted on Mar 20, 2017 12:50 AM

Reply
Question marked as Top-ranking reply
User profile for user: Eau Rouge
Eau Rouge
User level: Level 8
42,596 points

Posted on Mar 20, 2017 2:53 PM

You can try updating from here, Download macOS Sierra 10.12.3 Combo Update, this will download to your Downloads folder then double-click to install.


2Gbs RAM is always going to be a problem, Apple does say 2GB is minimum but in reality 4GB is, more is always better. Alas you can't upgrade.


When you upgraded to Sierra did you check that your third party software was compatible with Sierra, perhaps there are updates available, check with the developers.


If you can trim down what software starts when you boot up it may help your situation.

Have a look in System Preferences>Users & Groups>LogIn Items.

You can also check to see if some of your third party apps are set to start at login by checking within their own Preferences.

View in context
4 replies
Question marked as Top-ranking reply
User profile for user: Eau Rouge
Eau Rouge
User level: Level 8
42,596 points

Mar 20, 2017 2:53 PM in response to Cemal Korkut

You can try updating from here, Download macOS Sierra 10.12.3 Combo Update, this will download to your Downloads folder then double-click to install.


2Gbs RAM is always going to be a problem, Apple does say 2GB is minimum but in reality 4GB is, more is always better. Alas you can't upgrade.


When you upgraded to Sierra did you check that your third party software was compatible with Sierra, perhaps there are updates available, check with the developers.


If you can trim down what software starts when you boot up it may help your situation.

Have a look in System Preferences>Users & Groups>LogIn Items.

You can also check to see if some of your third party apps are set to start at login by checking within their own Preferences.

Reply
User profile for user: Cemal Korkut
Cemal Korkut Author
User level: Level 1
8 points

Mar 20, 2017 2:03 AM in response to dialabrain

Thank you Dialabrain, safe mode didn't work for me as well. Its happening only on the attempt of Sierra update, and I can only get it back with the time machine.

As I am not much of an expert to Mac OS i might have missed to remove some software properly which might run in the background.

What if I completely format the machine and try to set up Sierra from scratch? Although, still i don't know how to do that, i seems as a last resort to me...

Reply
User profile for user: Cemal Korkut
Cemal Korkut Author
User level: Level 1
8 points

Mar 20, 2017 2:58 PM in response to Eau Rouge

Thank you Eau Rouge,

I finally managed the update via the combo update. In the mean time, I tried to clear the boot up software as much as I can, I am still in trouble with the adobe ones but I am quite happy with the result now.

I really wish there was a chance to upgrade the ram but it seems like I am gonna keep with this little one for some more time at the moment 🙂

Reply

Can't update to Sierra 10.12.3

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