Apple Watch dying after less than 12 hours

Question

Level 1

9 points

Apple Watch dying after less than 12 hours

I have a brand new Apple Watch Series 1 and it will be fully charged in the morning and almost dead 12 hours later. It did great the first two weeks then this started. I don't use a lot of apps and it is syncing with my iPhone just fine. Hopefully someone can help me out! TIA

Posted on Mar 21, 2017 6:08 AM

Reply

Answer 1

Jonathan UK

Level 10

165,349 points

Mar 21, 2017 6:16 AM in response to Rena R.

Hi

Battery life varies depending on use and other factors. Examples are detailed here:

http://www.apple.com/watch/battery.html

Apple's tips for maximising battery life on Apple Watch are detailed here:

http://www.apple.com/batteries/maximizing-performance/#watchtips

The following steps may help, having previously resolved battery life issues for some users:

If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:

Close all open apps on your iPhone and then restart both your iPhone and your watch:

On your iPhone: double-click the Home button, then swipe up on each app preview to close it;
Turn both devices off together, then restart your iPhone first;
- Restart your iPhone, iPad, or iPod touch - Apple Support
- Restart your Apple Watch - Apple Support

If you have ever (not necessarily recently) previously used the Workout app and/or any third-party fitness tracking apps to record workouts on your watch, check on your watch to see whether there is a paused activity within any of them. If there is, end that activity from within the app on your watch (not your iPhone).

If in doubt, remove any third-party fitness app from your watch.

Unpair and re-pair your watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
- When setting it up again, initially choose to Restore from Backup. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
- If the issue persists, consider instead unpairing and setting it up as a new watch.
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

Some users have previously experienced battery life issues in connection with using corporate profiles and/or Exchange Calendars. If you are using an Exchange Calendar, one or more of these steps may help:

Archive your Exchange Calendar for all items before today.
Remove / delete all old inbox messages relating to calendar invites (accept and decline notifications).
Create a rule in your Outlook Mail account that moves all future accept and decline replies, immediately upon receipt, into a separate mail folder that does not sync with your iPhone and Apple Watch.
Check your Exchange Calendar for errors.

Finally, it may help to:

Remove third-party apps from the Dock and/or from your watch and then monitor battery performance after adding them back, one at a time.
- https://help.apple.com/watch/#/apda1bf1a95b
Remove watch face complications and monitor battery performance as you add them back:
- Change the watch face on your Apple Watch - Apple Support

Having tried the previous steps, if your watch experiences significantly shorter battery life than Apple's examples suggest that you should expect, I suggest contacting Apple Support, making a Genius Bar reservation or visiting an Apple Authorised Service Provider for assistance, including - if recommended - to have your watch inspected and serviced:

Apple Watch Service Answer Center - Apple Support

Reply