2015 Macbook Pro 15" loose keyboard?

Recently I bought a 2015 Macbook Pro (15" version) and right out the box I noticed that the keys are very light to the touch and feel a bit loose. For example, at work, I use a 2011 13" Macbook Pro and the keys are much more sturdy therefore they don't move/balance side to side as much and they offer a good feedback.


Considering this, I went to 2 different Apple stores to check the same model and I noticed that in both places the keyboards felt different: they were both more sturdy than mine but also more loose (and light) than the 2011 Macbook I work on.


In the video below you can hear (a bit) how they sound and also, in the first seconds, how they behave when you press them at the edges.


Is this normal? Will they get stiffer in time?


Video: https://youtu.be/wkSVoJCSLdM

MacBook Pro (Retina, 15-inch, Mid 2015), null

Posted on Mar 21, 2017 12:34 PM

Reply
3 replies

Mar 21, 2017 1:28 PM in response to andrei272

Then return it to the Apple Store where it was purchased. Bring your receipt and all packaging. Erase the drive and reset it to the default you received: What to do before selling or giving away your post-Snow Leopard Mac. Explain your concern as relates to the other machines' keyboards in the store and ask for a replacement. If you are within 14 days from the date of purchase there are no questions asked regarding a replacement or money back. I suggest you do this with the store manager. Be polite. You will need to make an appointment at the Apple Genius Bar in advance.

Mar 21, 2017 1:01 PM in response to andrei272

Comparing a 4 or 5-year-old keyboard to your newer one is hardly evidence of anything. If you purchased this from Apple then return it for a replace or return. If you purchased it used then you can see about getting the keyboard replaced provided there is actually a problem. Simply not liking the "feel" of the keyboard isn't going to move anyone to anything. It's just the way it is.

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2015 Macbook Pro 15" loose keyboard?

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