Profile crashing or automatically logging out

Here is the EtreCheck report:

EtreCheck version: 3.1.5 (343)

Report generated 2017-03-22 20:47:55

Download EtreCheck from https://etrecheck.com

Runtime 2:34

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Profile crashing

Hardware Information: ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

System Software: ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: about 12 hours

Disk Information: ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (697.46 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Configuration files: ⓘ

/etc/hosts - Count: 100

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/HamachiX.app

[not loaded] foo.tap (20080121 - 2013-06-27) [Support]

[not loaded] foo.tun (20080121 - 2013-06-27) [Support]

/Applications/Remote Buddy.app

[not loaded] com.iospirit.driver.rbiokithelper (1.8.0 - 2013-06-27) [Support]

/Library/Extensions

[not loaded] com.mice.driver.Wireless360Controller (1.0.0d15 - SDK 10.10 - 2017-03-21) [Support]

[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d15 - SDK 10.10 - 2017-03-21) [Support]

/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.5.1 - 2017-03-21) [Support]

[not loaded] com.Maxtor.driver.PowSecDriver (4.3.19 - 2017-03-21) [Support]

[not loaded] com.cisco.cscotun (1.0 - 2017-03-21) [Support]

[not loaded] com.cisco.nke.ipsec (2.0.0 - 2017-03-21) [Support]

[not loaded] com.cy.iokit.Morpheus (1.4.0 - 2017-03-21) [Support]

[not loaded] com.m-audio.usb.midisupport.driver (1.3.1 - SDK 10.7 - 2017-03-21) [Support]

[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6 - 2017-03-21) [Support]

[not loaded] com.mice.driver.Xbox360Controller (1.0.0d15 - SDK 10.10 - 2017-03-21) [Support]

[not loaded] com.sandisk.driver.CruzerDriver (1.0 - 2017-03-21) [Support]

[not loaded] com.vara.driver.VaraAudio (1.0.2 - 2017-03-21) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.9-3 - SDK 10.9 - 2017-03-21) [Support]

[loaded] net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6 - 2017-03-21) [Support]

Startup Items: ⓘ

DigiTunnelStartup: Path: /Library/StartupItems/DigiTunnelStartup

M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader

MAMP: Path: /Library/StartupItems/MAMP

MidiSportLoader: Path: /Library/StartupItems/MidiSportLoader

Qmaster: Path: /Library/StartupItems/Qmaster

tap: Path: /Library/StartupItems/tap

tun: Path: /Library/StartupItems/tun

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 4 Apple tasks

[loaded] 182 Apple tasks

[running] 94 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 38 Apple tasks

[loaded] 168 Apple tasks

[running] 106 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-02-09) [Support]

[failed] com.adobe.CS5ServiceManager.plist (2012-06-06) [Support] - /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5Service Manager: Executable not found!

[loaded] com.cisco.anyconnect.gui.plist (2016-12-10)

[loaded] com.google.keystone.agent.plist (2013-06-28) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2017-03-12) [Support]

[running] com.robohippo.HippoConnectAgent.plist (2015-10-25) [Support]

[running] com.sandisk.cruzeragent.plist (2007-07-04) [Support]

[running] com.wacom.wacomtablet.plist (2014-09-08) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2014-08-11) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.SwitchBoard.plist (2013-06-27) [Support]

[loaded] com.adobe.fpsaud.plist (2017-02-28) [Support]

[running] com.cisco.anyconnect.vpnagentd.plist (2010-12-20) [Support]

[running] com.fitbit.galileod.plist (2014-10-29) [Support]

[loaded] com.fxfactory.FxFactory.helper.plist (2015-03-06) [Support]

[loaded] com.google.keystone.daemon.plist (2012-06-30) [Support]

[running] com.m-audio.usb.firmwareloader.plist (2014-07-23) [Support]

[running] com.mice.360Daemon.plist (2015-11-14) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-12) [Support]

[not loaded] com.robohippo.HippoConnectDaemon.plist (2015-10-25) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]

User Launch Agents: ⓘ

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (2017-03-09) [Support]

[running] com.spotify.webhelper.plist (2017-03-15) [Support]

[loaded] com.valvesoftware.steamclean.plist (2016-07-26) [Support]

[not loaded] com.victorpimentel.TVShowsHelper.plist (2016-05-31) [Support] - ~/Library/PreferencePanes/TVShows.prefPane/Contents/Resources/TVShowsHelper.app /Contents/MacOS/TVShowsHelper: Executable not found!

User Login Items: ⓘ

iTunesHelper Application (2017-03-21)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

Internet Plug-ins: ⓘ

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-03-12) Check version

Flash Player: 25.0.0.127 - SDK 10.9 (2017-03-14) [Support]

WacomNetscape: Unknown (2013-06-27) [Support]

AdobePDFViewer: 9.0.0 (2013-06-27) [Support]

LogMeInSafari32: 1.0.586 (2013-06-27) [Support]

Unity Web Player: UnityPlayer version 4.0.1f2 (2013-06-27) [Support]

googletalkbrowserplugin: 4.1.3.13728 (2013-06-28) [Support]

iPhotoPhotocast: 7.0 (2013-06-27)

DirectorShockwave: 11.5.0r595 (2013-06-27) [Support]

QuickTime Plugin: 7.7.3 (2016-12-25)

LogMeInSafari64: 1.0.586 (2013-06-27) [Support]

FlashPlayer-10.6: 25.0.0.127 - SDK 10.9 (2017-03-14) [Support]

npgtpo3dautoplugin: 0.1.44.29 - SDK 10.5 (2013-06-28) [Support]

Silverlight: 5.1.30514.0 - SDK 10.6 (2014-10-11) [Support]

DivXBrowserPlugin: 1.3 (2013-06-27) [Support]

LogMeIn: 1.0.586 (2013-06-27) [Support]

Flip4Mac WMV Plugin: 2.3.0.14 (2013-06-27) [Support]

SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

o1dbrowserplugin: 4.1.3.13728 (2013-06-28) [Support]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-09-08) [Support]

ContentUploaderPlugin: 1.2 (2013-06-27) [Support]

OfficeLiveBrowserPlugin: 12.3.6 (2013-07-26) [Support]

Audio Plug-ins: ⓘ

DVCPROHDAudio: 1.3 (2013-06-27)

3rd Party Preference Panes: ⓘ

Flash Player (2017-02-28) [Support]

Flip4Mac WMV (2013-06-27) [Support]

Java (2017-03-12) [Support]

MacFUSE (2013-06-27) [Support]

WacomTablet (2014-10-02) [Support]

XBox 360 Controllers (2015-09-15) [Support]

Time Machine: ⓘ

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 301.88 GB

Destinations:

GORDO [Local]

Total size: 999.49 GB

Total number of backups: 7

Oldest backup: 1/16/17, 11:59 PM

Last backup: 1/17/17, 5:20 AM

Size of backup disk: Adequate

Backup size 999.49 GB > (Disk used 301.88 GB X 3)

Top Processes by CPU: ⓘ

98% media-indexer(2)

14% Google Chrome Helper(22)

10% IDECacheDeleteAppExtension

7% Google Chrome(2)

6% WindowServer

Top Processes by Memory: ⓘ

3.62 GB Google Chrome Helper(22)

1.52 GB kernel_task

1008 MB mdworker(28)

614 MB Google Chrome(2)

541 MB Dropbox(2)

Virtual Memory Information: ⓘ

5.78 GB Available RAM

71 MB Free RAM

18.22 GB Used RAM

5.72 GB Cached files

0 B Swap Used

Diagnostics Information: ⓘ

Mar 22, 2017, 08:40:35 AM Self test - passed

Mar 21, 2017, 08:14:45 PM ~/Library/Logs/DiagnosticReports/iTunesHelper_2017-03-21-201445_[redacted].cras h

com.apple.iTunesHelper - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesH elper

Mar 21, 2017, 08:14:42 PM ~/Library/Logs/DiagnosticReports/AppZapper_2017-03-21-201442_[redacted].crash

com.appzapper.appzapper - /Applications/AppZapper.app/Contents/MacOS/AppZapper

Mar 21, 2017, 12:12:45 PM /Library/Logs/DiagnosticReports/galileod_2017-03-21-121245_[redacted].crash

/usr/local/bin/galileod

Mar 21, 2017, 10:57:39 AM /Library/Logs/DiagnosticReports/HippoConnectAgent_2017-03-21-105739_[redacted]. crash

/Library/Application Support/HippoConnect/HippoConnectAgent

Mar 21, 2017, 10:57:38 AM /Library/Logs/DiagnosticReports/HippoConnectAgent_2017-03-21-105738_[redacted]. crash

Mar 21, 2017, 10:57:35 AM /Library/Logs/DiagnosticReports/WindowServer_2017-03-21-105735_[redacted].crash

/System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/Windo wServer

I currently have the iMac in safe mode and will leave it like this for the next week or so to see if I can induce the issue. However, it's almost unusable with the safe mode screen flicker in the Chrome browser window. I have to reply to this thread from my phone.

One thing I forgot to mention in my original post was that my profile crashed as I was leaving it to login to my wife's account to log her out. The screen sort of jumped (flickered) and went directly to the login screen where I had lost my orange check mark. She was still logged in.

Is there any sort of safe software that I can run that will perform a malware scan? If I am able to induce this issue again, is there a specific place in the log that I should be looking?

I'll go ahead and try both solutions. I had to take it out of Safe Mode because the low level of graphics rendering made it almost unusable. I imagine SM is useful if you need to check (quickly) on whether start up items are the culprit. I currently have my profile logged in but no extra software running (Chrome, Messages, Mail). The only login items I have active are Dropbox and iTunes Helper.

This issue seems to crop up randomly and I've only experienced it first-hand once when I was trying to switch profiles. The other times that it's occurred was when the display is asleep (CMD+SHIFT+EJECT). I don't know it crashed until I wake up the screen and I'm back at the profile selection screen.

I'll report back with my findings. Thank you for your input.

I'll try this and report back. I use Hippo Connect to link up my iPhone when we're using AirPlay with VLC. My Hippo Connect iPhone app lets me control VLC but the Daemon needs to be constantly running on the iMac. When we AirPlay directly through the QT app, I can use our Apple TV remote. I prefer the latter but it depends on the video file format.

I'll first test to see if my profile crashes after a session where I've connected my phone. If it does, I guess it's time to say bye bye to Hippo Connect. Thank you for having a look. I'll be back with what I find.

I'm following up to say that I haven't experienced any profile crashes since removing the Hippo Connect daemon. The developer wasn't responsive so I imagine the software didn't have updates that allowed it to work properly on Sierra. Thanks again for help!