Why can't I download certain songs on Apple Music?

I'm currently having trouble downloading some songs from apple music, such as 'eraser' by Ed Sheeran. When I have wifi it works fine but since I can't download it it won't work when I'm out

MacBook Pro (Retina, 13-inch,Early 2015), macOS Sierra (10.12.3)

Posted on Mar 22, 2017 8:58 AM

Reply
21 replies

Mar 23, 2017 2:18 PM in response to Tiyadm

Hello Tiyadm,
Thank you for using Apple Support Communities.

I understand from your post that you are having trouble downloading a song from Apple Music. I recommend using the steps from the following article to help download the songs you would like to listen to offline:

Add and download music from the Apple Music catalog - Apple Support

How to download music to listen to offline

Before you can download music to listen to offline, you need to add the songs, albums, or playlists to your Library. After you add the music to your Library, in the Music app on your iPhone, iPad, or iPod touch, or in iTunes on your Mac or PC, find the song, album, or playlist that you want to download. Then:

  • On your iPhone, iPad, or iPod touch: Tap Download User uploaded file .
  • On your Mac or PC: Click Download User uploaded file .

You'll see User uploaded file when the download is complete.

If you have Automatic Downloads turned on, music automatically downloads to your device or computer when you add it to your Library. You won't see User uploaded file or User uploaded file .

You can download music on up to 10 devices. These songs are accessible only during your Apple Music membership.

Best Regards.

May 20, 2017 3:40 PM in response to Pacospitstop

I can be that the servers at AM are just busy. Assuming that you (1) have a current AM subscription, (2) have iCloud Music turned ON and the song is already added to your library, then you can either (1) just wait and see if it works a little later on, (2) Quit the Music App and then restart it or (3) turn off Apple Music in settings and then turn it back on (but since this is a pain I would only do it as a last resort).

Jan 15, 2018 7:21 PM in response to Tiyadm

I have had this problem for ages now, it onl happens to me after a couple days of my phone not dying or being reset. I have to hard reset my phone to get it to work (hold home button and power button if iphone 6 or before. on iphone 7 or higher hold power button and volume down) this has worked for awhile but is tedious. I make a list after awhile and then when I get time I restart my phone and add them. hope this helps!!

May 4, 2018 6:12 PM in response to Helen_Jones

I’m also getting this issue. I’ve looked up how to fix it but everything I’ve tried hasn’t worked. I’ve tried restarting my phone, closing the app, waiting a few days, connected to different internet connections, tried using cellular data, and I know the the song is eligible on ITunes because the song just came out yesterday. I can also play the song if I look it up but I can’t play it from my library or offline since it won’t download.

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Why can't I download certain songs on Apple Music?

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