Use HP OfficeJet 6500A E710n-z to print?

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Use HP OfficeJet 6500A E710n-z to print?

I'm trying to get my MacBook Pro to recognize and use my HP OfficeJet 6500 E710n-z that is on my home office wireless network to print documents. I've downloaded software from the Apple Store and added the HP, but I did something wrong in the process and can't figure out what. I can get the MacBook to see the HP printer, but not to use it. I deleted the printer and started to try again, but now it can't see the printer. Yikes!

MacBook Pro, macOS Sierra (10.12.3)

Posted on Mar 22, 2017 9:52 AM

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Answer 1

rose_10

Community Specialist

Mar 23, 2017 3:10 PM in response to sherry1091

Hello sherry1091,

Thanks for asking the Apple Support Communities for help with setting up your printer to print on your wireless network. I am happy to check this out with you.

The easiest way for us to test this is to connect the printer to your Mac via a USB cable. This will ensure the Mac is reading the printer, the printer is reading the signal from the Mac, the drivers are installed properly, and the printer is printing as expected. Once connected to your Mac, if you are still unable to see the printer, I recommend resetting the printing system. This article will help: macOS Sierra: Reset the printing system .

Once the printing system is reset, go ahead and restart your Mac. Click the Apple then click Restart. Once the computer comes back up and you log in to your Administrator account, use this help article to add the printer: macOS Sierra: Add or remove a printer .

If everything works properly with the USB connection, then you will remove the connection, use literature that came with your HP, and access the built in display on the printer to connect your printer to the wireless network. Ensure that you connect the printer to the same network the Mac is on. Sometimes, Mac computers switch to other networks based on your settings, previously used networks, or various other reasons. If the printer is connected to the network properly according to the information in the printer manual and the Mac is still unable to see it, please click the Wi-Fi icon in the Menu Bar (top right of your display on the computer, to the left of your name, account name, or the date and time and the Spotlight search) and ensure that your computer is connected to the same network as the printer still.

If you do not see the Wi-Fi icon up there, you can also check this in System Preferences > Network > Wi-Fi. Once there, ensure your Mac and HP printer are connected to the same home or business network. If they are and you are still experiencing issues, please check this help article: macOS Sierra: Printing troubleshooting .

Thanks and have a great day.

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