can't view Instagram posts from Lock Screen

Question

can't view Instagram posts from Lock Screen

I can't view Instagram posts or thumbnails from my lock screen anymore. It was a handy feature that I really liked and now it's gone. I've scoured the web for anyone else having this problem and found nothing. So I'm asking here; anyone else having this issue? I've tried checking all the settings for Instagram notifications (both from my iPhone settings and from the Instagram app), to no avail. Really driving me crazy, the feature just went away a few days ago.

iPhone 6s, iOS 10.2.1, 128 GB

Posted on Mar 22, 2017 10:27 AM

Reply

Answer 1

i_rina

Community Specialist

Mar 23, 2017 7:29 AM in response to Marshall Almeida

Greetings Marshall Almeida,

Thanks for using the Apple Support Communities.

I see that you can't view Instagram posts or thumbnails from your lock screen anymore.

I recommend trying the steps in article: Use Notifications on your iPhone, iPad, and iPod touch , specifically:

If you don't see notifications for a specific app

To get notifications, connect to a Wi-Fi or cellular network. If you don't get notifications for a specific app, try these steps:

Make sure that the app supports notifications. Go to Settings > Notifications, select the app, and make sure that Notifications are turned on.

If you have notifications turned on for an app but you're not receiving alerts, the alert style might be set to None. Go to Settings > Notifications and check that your Alert Style is set to Banners or Alerts.

Make sure that you’re signed in to your Apple ID. Go to Settings > iTunes & App Stores and enter your Apple ID and password.

Make sure that Do Not Disturb is turned off. Go to Settings > Do Not Disturb and tap Manual if it's turned on.

If you’ve recently installed an app or restored from a backup, open the app to start getting notifications.

You can skip the steps that you've already tried. Please let me know if this helps.

Best Regards.

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Answer 2

Mar 23, 2017 12:10 PM in response to i_rina

Hi, Thanks for the reply. I've already tried all the basic notification stuff, and it didn't help. That's not really the problem. I still get notification banners, when someone I follow posts something new. The issue is, I used to be able to (until a couple days ago) see a small thumbnail of their post in the banner. I'd be able to press on the banner, which would open up and show me the full size post. All without having to unlock my phone. The main reason this was handy is because I could very quickly go through all the new posts from people I follow, without unlocking my phone and without having to scroll through the entire feed.

I think it stopped working with the last update to Instagram, but can't be sure. I just thought others may have noticed the change and there was something simple to do to fix it.

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Answer 3

Zaps-_-

Level 1

12 points

Aug 23, 2017 2:00 PM in response to i_rina

I am also having the same issue, it was all working fine when I first got the phone then one day image previews for instagram posts stopped working. The notifcation that a post is there shows up just fine, I can click and hold to open secondary options like to like the post from the lock screen, but the image for the post is not showing up on the lockscreen. I've uninstalled the app, reinstalled, log out of my instagram account, created a new account, and all the account option in the instagram app itself. These seems to be an apple os issue over an instagram issue.

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Answer 4

Lisa2014

Level 1

13 points

Apr 4, 2017 11:02 AM in response to i_rina

Hi. I'm having the related problem - I don't get Instagram notifications on the badge app icon. I never have since I first loaded Instagram. I have iPhone 5S; all updates current. Under notifications I've turned on: allow notification, show in notification centre, badge app icon and show on lock screen. I use alerts. In addition, background app refresh is turned on. Plus Mobile data. When I cross check under notifications, everything above is still turned on. I've tried reloading the app as well. Apple ID is fine. Do not disturb is off.

Any suggestions?

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Answer 5

Jun 7, 2017 8:21 AM in response to Marshall Almeida

I remember back in March 2017 when this started. I searched the internet and couldn't find anything about it. To this day, I never resolved this issue with Instagram notifications preview thumbnail on the lock screen of iOS 10.x

Any more information on this?

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Answer 6

Madianti

Level 1

4 points

Jul 3, 2017 6:08 AM in response to Marshall Almeida

I'm having the same issue, can anyone chime in with a resolution?

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