I have tried deleting cache and browsing history as well as removing the only extension I used i.e Grammarly. Please suggest if anything else can be done? Even the Youtube logo disappears. And sometimes it is completely normal.
In Safari
In Chrome
MacBook Air, macOS Sierra (10.12.3), Early 2015 model
Well yes I have Avast installed. Would you suggest any other Anti Virus program?
Also I did the etrecheck and found some infected Bittorent files. I believe I should get rid of it as well.
Results are below -
Hardware Information:ⓘ
MacBook Air (13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir7,2
1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 229
Video Information:ⓘ
Intel HD Graphics 6000
Color LCD 1440 x 900
System Software:ⓘ
macOS Sierra 10.12.3 (16D32) - Time since boot: about 8 hours
Disk Information:ⓘ
APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 120.12 GB (55.35 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information:ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
Adware:ⓘ
~/Library/LaunchAgents/com.bittorrent.BitTorrent.plist
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
2 adware files found. [Remove]
Kernel Extensions:ⓘ
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.FileShield (3.0.0 - SDK 10.9 - 2017-02-14) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11 - 2017-02-14) [Support]
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 182 Apple tasks
[running] 91 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 42 Apple tasks
[loaded] 172 Apple tasks
[running] 97 Apple tasks
Launch Agents:ⓘ
[running] com.avast.secureline.update-agent.plist (2017-03-21) [Support]
[loaded] com.avast.secureline.userinit.plist (2017-03-21) [Support]
[running] com.avast.update-agent.plist (2017-02-15) [Support]
[loaded] com.avast.userinit.plist (2017-02-15) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist (2017-03-01) [Support]
[loaded] com.avast.init.plist (2017-02-15) [Support]
[loaded] com.avast.secureline.init.plist (2017-03-21) [Support]
[loaded] com.avast.secureline.uninstall.plist (2017-03-21) [Support]
[loaded] com.avast.secureline.update.plist (2017-03-21) [Support]
[loaded] com.avast.uninstall.plist (2017-02-15) [Support]
[loaded] com.avast.update.plist (2017-02-15) [Support]
User Launch Agents:ⓘ
[loaded] com.avast.home.userinit.plist (2017-02-15) [Support]
[loaded] com.avast.secureline.home.userinit.plist (2017-03-21) [Support]
[loaded] com.bittorrent.BitTorrent.plist (2017-01-13) Adware! [Remove]
/usr/bin/open
[running] com.coppertino.VoxHelper.plist (2016-02-09) [Support]
[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]
[loaded] com.nero.HSMMonitor.plist (2017-03-23) [Support]
[failed] com.spigot.ApplicationManager.plist (2015-08-11) Adware! [Remove]
User Login Items:ⓘ
iTunesHelper Application (2017-03-23)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application
(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
VMware Fusion Start Menu Application
(/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app)
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 25.0.0.127 - SDK 10.9 (2017-03-15) [Support]
QuickTime Plugin: 7.7.3 (2017-01-31)
Flash Player: 25.0.0.127 - SDK 10.9 (2017-03-15) [Support]
User internet Plug-ins:ⓘ
WebEx64: 1.1.0 - SDK 10.10 (2016-10-20) [Support]
Safari Extensions:ⓘ
Grammarly for Safari - Grammarly - https://www.grammarly.com (2017-02-22)
3rd Party Preference Panes:ⓘ
Flash Player (2017-03-01) [Support]
FUSE for OS X (OSXFUSE) (2015-10-26) [Support]
MacFUSE (2015-10-27) [Support]
NTFS-3G (2010-10-11) [Support]
VOX Preferences (2015-02-21) [Support]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
3% fontd
2% kernel_task
1% com.apple.WebKit.WebContent(5)
0% logd
0% notifyd
Top Processes by Memory:ⓘ
1.00 GB com.apple.WebKit.WebContent(5)
533 MB kernel_task
233 MB MTLCompilerService(15)
233 MB mdworker(14)
139 MB Safari
Virtual Memory Information:ⓘ
865 MB Available RAM
17 MB Free RAM
3.15 GB Used RAM
848 MB Cached files
333 MB Swap Used
Diagnostics Information:ⓘ
Mar 23, 2017, 03:21:26 PM ~/Library/Logs/DiagnosticReports/iTunesHelper_2017-03-23-152126_[redacted].cras h
com.apple.iTunesHelper - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesH elper
Mar 23, 2017, 01:58:07 PM Self test - passed
Mar 21, 2017, 03:45:37 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-03-21-154537_[ redacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Mar 21, 2017, 10:42:12 AM /Library/Logs/DiagnosticReports/com.avast.daemon_2017-03-21-104212_[redacted].c pu_resource.diag [Details]
/Library/Application Support/Avast/*/com.avast.daemon
Thank you all for such great response. I removed Bittorrent (it never worked in Mac anyway) as well as Avast which I installed as I was a Windows OS user so I was kinda skeptical about using my machine without an AV program. Here is the revised test report. The performance which was earlier Good is now Excellent which is fantastic.
But the issue with Youtube thumbnails still remains. Also, I remember a few instances where while watching a youtube video with full screen, the video would flicker for a moment. It doesn't really happen now. Its only been 14 months since I started using the Mac OS having used Windows for almost 23 years and I think I still haven't completely figured Mac OS out.
Here is the new report -
EtreCheck version: 3.1.5 (343)
Report generated 2017-03-24 00:03:15
Download EtreCheck from https://etrecheck.com
Runtime 2:11
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information:ⓘ
MacBook Air (13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir7,2
1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 229
Video Information:ⓘ
Intel HD Graphics 6000
Color LCD 1440 x 900
System Software:ⓘ
macOS Sierra 10.12.3 (16D32) - Time since boot: less than an hour
Disk Information:ⓘ
APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 120.12 GB (58.77 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information:ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/VMware Fusion.app
[not loaded] com.vmware.kext.vmci (7.1.2 - 2015-08-22) [Support]
[not loaded] com.vmware.kext.vmioplug.14.1.4 (7.1.2 - 2015-08-22) [Support]
[not loaded] com.vmware.kext.vmnet (7.1.2 - 2015-08-22) [Support]
[not loaded] com.vmware.kext.vmx86 (7.1.2 - 2015-08-22) [Support]
[not loaded] com.vmware.kext.vsockets (7.1.2 - 2015-08-22) [Support]
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 186 Apple tasks
[running] 87 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 42 Apple tasks
[loaded] 170 Apple tasks
[running] 99 Apple tasks
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist (2017-03-01) [Support]
[running] com.malwarebytes.HelperTool.plist (2017-03-23) [Support]
User Launch Agents:ⓘ
[running] com.coppertino.VoxHelper.plist (2016-02-09) [Support]
[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]
[loaded] com.nero.HSMMonitor.plist (2017-03-23) [Support] - /Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor: Executable not found!
User Login Items:ⓘ
iTunesHelper Application (2017-03-23)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application
(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
VMware Fusion Start Menu Application
(/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app)
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 25.0.0.127 - SDK 10.9 (2017-03-15) [Support]
QuickTime Plugin: 7.7.3 (2017-01-31)
Flash Player: 25.0.0.127 - SDK 10.9 (2017-03-15) [Support]
User internet Plug-ins:ⓘ
WebEx64: 1.1.0 - SDK 10.10 (2016-10-20) [Support]
Safari Extensions:ⓘ
Grammarly for Safari - Grammarly - https://www.grammarly.com (2017-02-22)
3rd Party Preference Panes:ⓘ
Flash Player (2017-03-01) [Support]
FUSE for OS X (OSXFUSE) (2015-10-26) [Support]
MacFUSE (2015-10-27) [Support]
NTFS-3G (2010-10-11) [Support]
VOX Preferences (2015-02-21) [Support]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
2% fontd
1% com.apple.WebKit.WebContent(2)
1% kernel_task
0% WindowServer
0% Safari
Top Processes by Memory:ⓘ
566 MB kernel_task
504 MB com.apple.WebKit.WebContent(2)
295 MB mdworker(15)
147 MB Safari
102 MB Finder
Virtual Memory Information:ⓘ
1.13 GB Available RAM
38 MB Free RAM
2.87 GB Used RAM
1.09 GB Cached files
0 B Swap Used
Diagnostics Information:ⓘ
Mar 23, 2017, 11:53:16 PM Self test - passed
Mar 23, 2017, 11:33:51 PM ~/Library/Logs/DiagnosticReports/BitTorrent_2017-03-23-233351_[redacted].crash
com.bittorrent.BitTorrent - /Applications/BitTorrent.app/Contents/MacOS/BitTorrent
Mar 23, 2017, 03:21:26 PM ~/Library/Logs/DiagnosticReports/iTunesHelper_2017-03-23-152126_[redacted].cras h
com.apple.iTunesHelper - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesH elper
Mar 21, 2017, 03:45:37 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-03-21-154537_[ redacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Mar 21, 2017, 10:42:12 AM /Library/Logs/DiagnosticReports/com.avast.daemon_2017-03-21-104212_[redacted].c pu_resource.diag [Details]
/Library/Application Support/Avast/*/com.avast.daemon
Files deleted by EtreCheck:ⓘ
Mar 23, 2017, 10:15:41 PM - ~/Library/LaunchAgents/com.bittorrent.BitTorrent.plist
Mar 23, 2017, 10:15:41 PM - ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode - About El Capitan also Sierra
Safe Mode Startup – El Capitan. also Sierra
Welcome. It means you have something installed that is causing the problem. Most likely an AV program or Little Snitch. If you have any AV Programs installed, uninstall it following the developer's instructions.
Please install and paste the results
This will show what else you may have causing the problem.
Mac computers don't need anti-virus programs at this time. If you still want to use one, the below seems less intrusive than others.
You have adware installed. Run the report again and where you see the red Adware, click Remove. Once complete, run the report again and post a copy into a new reply.
Or download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy.
Malwarebytes Anti-Malware for Mac 10.8 and later
What should I do if Malwarebytes Anti-Malware for Mac didn't solve my problem?
Why you shouldn’t download from a Torrent site
Uninstall Avast. It tends to interfere with the computer's operation while providing minimal to no benefit.
You do not need, nor should you use anything to uninstall "Avast".
Use its uninstaller, which will remove it completely. Its uninstaller app was included with its downloaded installation package. If you no longer have it, download it again from Avast's website.
Yes I have already tried that and deleting the browsing data etc. Its a recurring kind of issue I mean sometimes thumbnails are there but mostly they aren't. No other problem whatsoever but it just doesn't look nice.
Try booting in Safe Mode and see if it works.
Hey, thank you so much for your response! It is working fine in the safe mode. So what could be the issue with thumbnails not appearing when booted in normal mode?😕
You should uninstall Avast and the adware you have. I can't in good faith recommend any AV software for Macs. They really don't protect your Mac and can cause issues.
Have you tried going to Safari/Preferences/Extensions and disabling the extension to see if it changes anything?
Youtube thumbnails not appearing on Safari and Chrome
