why is iTunes 12.6 update crashing?

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Level 1

13 points

why is iTunes 12.6 update crashing?

I updated iTunes to 12.6 yesterday and it continually crashes. I now have seven iTunes crash logs as well as one iTunesHelper crash log. Has anyone seen this? I am running on an early 2009 iMac so I'm topped out at 10.11.6, fully patched with whatever Apple allows updates to.

Here's a consistent sample of what's crashing:

started with--

Crashed Thread: 22 Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x000007fbb0682ff9

Exception Note: EXC_CORPSE_NOTIFY

then has changed to--

Crashed Thread: 26 Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT

Exception Note: EXC_CORPSE_NOTIFY

and even crashing on startup--

Crashed Thread: 1 Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT

Exception Note: EXC_CORPSE_NOTIFY

iMac, OS X El Capitan (10.11.6)

Posted on Mar 23, 2017 6:58 AM

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Answer 1

Best reply

richard grant

Level 4

2,923 points

Mar 23, 2017 4:43 PM in response to prl99

Hey prl,

No guarantee, but it might help to try a fresh install of the iTunes update by starting here:

https://www.apple.com/itunes/

Hit the Download link in the upper right. Then open the installer package and just follow the prompts. For some reason, this often results in a cleaner installation and eliminates glitches that might have crept in when updating via the App Store.

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Answer 2

prl99 Author

Level 1

13 points

Mar 24, 2017 11:05 AM in response to tracer1030

It sounds like you deleted your iTunes library. Why? All you needed to do is run the full installer and it replaces the old app, leaving all your music and movies alone. After restarting, I opened iTunes and everything was there, no need to download anything else. My movies work fine.

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