So I had just subscribed to HBO Now for a free month subscription and I wanted to stop the renewal process so I will not be charged for another month. When going into my iTunes account and clicking subscriptions, I chose my HBO NOW subscriptions and

User uploaded fileWhere can I find the cancel or stop auto-renewall button?


I have an IPhone 7, IOS 10.

I've looked up many options and can't seem to find one that fits my case.

Posted on Mar 26, 2017 9:21 PM

Reply
7 replies

Mar 26, 2017 10:14 PM in response to Jschoo11

I can offer several thoughts and observations:


  • Your screen shot says "Select an option to resubscribe." It also says your current subscription is a free trial. So perhaps you are not currently signed up for the pay-as-you-go subscription.
  • There would normally be a "Cancel" button at the bottom of the screen you are showing. Have you scrolled down to the bottom?
  • Perhaps you did not sign up for HBO Now on the iOS device. Regardless, this explains the various cancellation procedures depending on how you signed up. https://help.hbonow.com/app/answers/detailHBO/a_id/139/kw/cancel#billing-cycle

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

So I had just subscribed to HBO Now for a free month subscription and I wanted to stop the renewal process so I will not be charged for another month. When going into my iTunes account and clicking subscriptions, I chose my HBO NOW subscriptions and

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.