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Iphone 7 plus photo issue

User uploaded file

Hi, every picture i have taken with my iphone cam app (both front and back) will have sort of lines on it.

however if i use line cam app, the lines does not appear.

and also if using iphone cam app to record a video, there are no lines in the videos too.

can someone help me to resolve this problem, thank you

iPhone 7 Plus, iOS 10.2.1, null

Posted on Mar 27, 2017 7:55 AM

Reply
2 replies

Mar 27, 2017 8:21 AM in response to agnesfromjkt

hard restart phone (power button + volume down button ) release when apple logo shows up


if that does work


reset all settings ( settings> general > reset > reset all settings ( you wont lose anything )


if that doesn't work


back up iPhone to iCloud or iTunes on computer pc,mac (per caution)


after backing up plug phone into computer that has newest iTunes


hold down power + volume down buttons till connect to iTunes screen shows up


message will come up in iTunes wanting you to restore or update choose UPDATE which will reinstall the ios and put new copy on Without deleting anything off iPhone if that doesn't work then we will do the restore option


and once phone is restored and your setting it back up FIRST thing is make sure we set it up as a new device


if issue is occurring go to apple store for genius appointment if not occurring restore there back up onto phone


and should be ok

Iphone 7 plus photo issue

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