Can not download Silhouette software

I received the Silhouette Cameo for Christmas and I have been putting off using this machine.

Now that I have finally opened it up and have followed the instructions for setup on the Silhouette web site, I can not download the software.

I am following all the instructions but when I hit the download button for Mac it starts the download but stops and I receive a failed network error message.(image attached)

I am in email contact with Silhouette but their links to help do not actually hit on the whole download fail problem.

I am using a MacBook Pro with OSX 10.9.5

Does anyone have any suggestions.

I am so frustrated.