Apps not showing under 'mobile data'

Hey there,

I got a problem with the "mobile data" section on my iPhone. Some weeks ago just from one day to the other I suddenly wasn't anymore able to toggle mobile data on and off for single apps, they're just not showing up any longer.


User uploaded file


I still got this problem although I did a lot to resolve this:

  • downloading new app, using it only on cellular
  • reinstalling apps, then using them only on cellular
  • looking for apps down in the settings menu and for the mobile data switch inside their menu, it's not showing up (see next picture a bit below)
  • resetting network preferences
  • changing to another sim-card
  • hard-resets, reboots


User uploaded file


After all this didn't work I made a backup of my iPhone, did reset it completely and set it up as a new device. Then I installed an app and voilá, I had the switches back. Only problem: there's important data in the backup so I installed it again. Guess what? The problem is back again. This leads me to the first finding: something in the backup seems to be corrupt.


As all those things didn't help I didn't know any further than to wait for an upcoming iOS-Update to maybe magically fix this. This update happend two days ago (now running 10.3) but nothing changed. Still not able to see any of those switches. Yes, I did a full restart and hard reset several times after the update.


Now I'm here hoping for some help out of this community...I don't have any more ideas what to do.


PS: In case you wonder: this actually is a huge problem as a) I can't just set it up as a new device, the backup is too important and b) mobile data in Germany is so expensive that I constantly run out of it since I'm not any longer able to prevent specific apps from using it. And ****, this stuff just is supposed to work.

iPhone 5s, iOS 10.3, 64GB spacegrey

Posted on Mar 29, 2017 10:18 AM

Reply
5 replies

Jun 28, 2017 9:51 PM in response to Lawrence Finch

Thanks, I read this reply a few times also in other posts but it's honestly not the smartest of all replies. I'm using iOs 10.3.2 since around 3 weeks after it got released. I would not have updated my phone but was forced to, as my phone started 'freaking out'.

Anyway, i use cellular data every day and since weeks, nothing shows up. I tried quite a bit and it's not like I don't know how to handle phones. As the user before me wrote, I can't just reset my phone and start from scratch where it would work, I need the data from the backup...

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Apps not showing under 'mobile data'

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