iPhone 7: Error (-1) during restore

Question

Level 1

8 points

iPhone 7: Error (-1) during restore

Hello,

I had been using my iPhone 7 128GB smoothly since last two months but it used to get little warm due to continuous usage of 3G/LTE which I thought is normal. But on one day it suddenly rebooting and after then it kept rebooting randomly. Being sick of these restarts, I restored the iPhone with the latest IPSW+iTunes and all my attempts turned into error (-1) in Recovery+DFU mode. Then I removed the SIM card and restored through DFU mode which was successful. As soon as, I inserted my SIM card back it started rebooting again and eventually this screen showed up. After that up till now I am not able to restore the iPhone through any procedure. Please help me in this regard and is this hardware related? Thanks

iPhone 7, iOS 10.2.1

Posted on Mar 30, 2017 7:33 AM

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Answer 1

KiltedTim

Level 10

211,182 points

Mar 30, 2017 7:36 AM in response to Xurron

That's a critical hardware failure.

Make an appointment at the genius bar of your local Apple Store. The phone will have to be replaced.

It should be covered by the warranty provided the phone is not physically damaged or tampered with.

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Answer 2

Xurron Author

Level 1

8 points

Mar 30, 2017 7:49 AM in response to KiltedTim

Thanks

This is sad to here how this expensive gadget failed during a normal usage!

I am in Pakistan and this iPhone was bought from Canada and still under warranty.

Can they replace this iPhone if send it to Canada?

Phone is not physically altered or damaged.

Thanks

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Answer 3

KiltedTim

Level 10

211,182 points

Mar 30, 2017 7:51 AM in response to Xurron

It happens. Apple makes millions of iPhones. It's inevitable that a small percentage of them will have problems. That's what warranties are for.

You can not send it to Apple in Canada. They will not accept an international shipment. You will either have to send it to a friend or family member in Canada and have them take it in for service, or physically take the phone to Canada yourself.