song says "media might be damaged" ?

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Level 1

8 points

song says "media might be damaged" ?

why does a song i bought in my libary say "media might be damaged" when i click on it? it doesnt play and it skips to the next song. i listen to it a lot but that shouldnt be a problem.. please help. i dont want my other songs to do this.

Posted on Mar 31, 2017 5:59 AM

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Answer 1

King_Penguin

Level 10

334,330 points

Mar 31, 2017 6:54 AM in response to elenaaavvv

There might be an issue with the disk that it's on. You could try copying it back from your backup of your library/computer, or if it's still in the store and you haven't moved countries since buying it, you might be able to select and delete it and redownload it via the Purchased section (Account > Purchased menu option)

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Answer 2

elenaaavvv Author

Level 1

8 points

Mar 31, 2017 6:54 AM in response to King_Penguin

thank you! redownloading it helped now it play normally :)

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