Someone is trying to sign into my Apple ID

Question

Level 1

10 points

Someone is trying to sign into my Apple ID

I have received a few spam emails recently telling me that some unusual payments had gone out of my Apple account. I thought they were spam so signed into my apple account. It came up with a message saying that someone was trying to log into my account on a new device in Cardiff (100 miles away) i rang apple support and we changed my apple ID to another emailed address as they guy said it is someone who has my emailed address and will be using a programme to guess the password. So we made all the changes, signed out and in on phone, then Macbook Air.... only to then go into my apple account under my new emailed address and i get the same message. I have the 2 step authentication, will this person ever be able to hack my account? what else can i do to stop him trying? any recommendation or advice would be gratefully received

Thank you 🙂

iPhone 6, iOS 10.3

Posted on Mar 31, 2017 7:45 AM

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Answer 1

Mar 31, 2017 8:34 AM in response to MamaBG

Hi,

If you actually have two factor-authentication enabled and the message only comes up every time you log in to your Apple ID, it might pertain to you.

The location that it's giving you isn't your physical location but is the location based on the IP address of related to your internet provider.

Check this article for more information: h Two-factor authentication for Apple ID - Apple Support https://support.apple.com/en-ph/HT204915

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Answer 2

KiltedTim

Level 10

224,892 points

Mar 31, 2017 8:03 AM in response to MamaBG

It's entirely possible that the location being reported is incorrect and the person trying to log into your account is, in fact, you...

Location may be determined by the IP address assigned by your ISP. If your ISP's egress point to the Internet is in Cardiff, any machines connected to them may be identified as being in Cardiff...

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Answer 3

MamaBG Author

Level 1

10 points

Mar 31, 2017 8:35 AM in response to KiltedTim

Thanks. I just walked it through with my husband and our ISP is in cardiff..... however my husbands isn't coming up with the same as me, hope your right as i don't think there is anything else i can do.... haven't got a new device either so its very confusing

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Answer 4

RJG1999

Level 4

2,951 points

Mar 31, 2017 8:01 AM in response to MamaBG

Sounds like you did all the right things. Changing your email address/password and most importantly having 2 factor authentication turned on. That seems to have stopped them. 🙂

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