Iphone 5s the microphone wont work

Question

Level 1

4 points

Iphone 5s the microphone wont work

Hi everyone , I have an iPhone 5s the speaker and charging port works perfect but the microphone and headphone jack are not working, also when I try to record with voice memo it is not available the record buon is hidden wont let me record and when making a phone call the I cant use mute/unmute microphone and phone call with speaker these functions are not available. Any Idea how to solve this problem , I did restore but still the same.

iPhone 5s, iOS 10.2.1

Posted on Mar 31, 2017 1:20 PM

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Answer 1

Teddy_B

Community Specialist

Apr 1, 2017 1:51 PM in response to thesomebody

Greetings thesomebody,

Thanks for using the Apple Support Communities.

I see that the microphone and headphone jack aren't working on your iPhone 5s. I use both of these on my iPhone all the time, so I know how important it is that we get these issues resolved.

I have a couple of support articles to share with you that will help with this:

Get help with the microphones on your iPhone, iPad, and iPod touch
If your headphones don‘t work with your iPhone, iPad, or iPod touch

Let me know if you have any questions.

Cheers.

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