User profile for user: texaz56
texaz56 Author
User level: Level 1
29 points

Everytime my PC gets an Apple software update, iTunes won't work

I am using Windows 7 on a desktop. I just got back from a two week vacation and when I turned on the PC, one of the many requests I had was approval for an Apple Software Update (2.3.0.177). I allowed the update and as seems to happen with each one, I cannot get iTunes to open. I have to go to my task manager, where it always says iTunes is not responding. I am the Admin for my PC. It is a private network, and I am the only user. (I did get a popup on the iTunes window saying it did not recognize my iPhone 6S+. I will restart the AMDS next using the instructions here.) The only thing that ever works after a software update is to uninstall iTunes and install it again. Which, it said was done with the software update.

Could someone let me know if this normal now? Or what may be causing it?

Thank you

Barb M.

iPhone 6s Plus, iOS 10.2

Posted on Mar 31, 2017 4:54 PM

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User profile for user: turingtest2
turingtest2
User level: Level 10
278,307 points

Apr 3, 2017 5:12 PM in response to texaz56

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

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Everytime my PC gets an Apple software update, iTunes won't work

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