The problem I have is a growing number of purchased TV episodes (e.g. Colony Season 2, Episode 12) I can't download an Apple TV or iTunes. I tried all the stuff you can find online.
- Restart Apple TV - done
- Restore Apple TV - done
- Speed Test - done, speed is good
- Restart Router- done
- Configure DNS manually to 8.8.8.8 - done
Nothing helps. Can please anyone help. It's really frustrating.
Thanks
AppleTV 2
OK. Do you get any picture from the video at all? Or does it seem like it's just unable to start? It may be that it can't connect to the server. Hard to say why.
These content servers may block some IP addresses that they think are VPNs, because people use them to access data from outside the region. I wonder if the server doesn't like the IP you're getting from your ISP. Are you able to get any content from these servers? When you restarted the router, you likely got a new IP, and that didn't help. Restarting again might be a lucky draw?
DNS needs to remain on auto
What was the result from speedtest?
Try ethernet
To see a current status of the network get a report from istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks
Test on another network
Hi. What message do you see? Does it happen immediately or after downloading for some time? Are you using any VPN or unblocker?
Hi
A few seconds after pressing the play button the message "An error occurred while downloading content. Please try again later." appears. I'm not using any VPN or unblocker.
error while downloading content
