Why can't I delete website data in iOS 10.3?

Certain website data sites can not be removed. Even after a reset they still remain. This only happened after updating to 10.3.

iPad Air 2 WiFi, Cellular, iOS 10.3

Posted on Apr 2, 2017 4:48 AM

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Posted on Oct 16, 2017 11:54 PM

I found a solution and I originally posted it at Cookies won't delete on iOS. I found this thread has a lot of reviews and I will repost here.


I tested on both ios 11.1 beta 3 on my iphone 8 and 11.0.3 on my ipad.


I have this problem since ios 10 on iphone 5s. After I bought an iphone 8 recently and used the backup from the iphone 5s to restore, the "persistent" cookies migrated to the new device. I also bought an iPad Pro and used the backup from the phone to set it up, the "persistent" cookies migrated to the ipad as well.


All the operations and software are under windows. What you need to do is:


Step 1: Use iTunes or a third party software to make a backup of your device.


Step 2: Use a third party software (I used iMazing because it is the one I found that can edit the backup. This is not supposed to be an advertisement.) to edit the backup. To do this you first need to select the backup you made and click the edit button. Then you need to remove all the files in the editable backup under "File System/Apps/AppDomain-com.apple.mobilesafari/Library/WebKit/WebsiteData/WebSQL/ ". You will be able to see all the cookies that you can not delete at this location. I this the absolute path in the actual file system is /var/mobile/Application/com.apple.mobilesafari/Library/WebKit/WebsiteData/WebSQ L/.


Step 3: Usw iTunes or a third party software to restore the backup.


Note: The backup should not be encrypted.


The solution is quite technical, and I hope apple devs can fix this problem soon.

300 replies

Jul 15, 2017 6:10 AM in response to iroarmoar

iroarmoar wrote:


Charming but rather inept defense of Apple.

I discuss what I wish; how I wish. Just like you! Imagine.. Your rights to advise me are duly noted but useless, & I correspond w/Apple at my own leisure, but thanks for the bit re Apple not among us here... ;-)

My post clearly caused you to become emotional about Apple, Inc. Had I realized my comment may upset a stranger on the internet, I'd have thought twice.

Charming but inept reading of my post. I wasn't defending Apple. And, the only emotion I was expressing was wry amusement at your silly rant. You may post as you please as long as you remain within the terms of use (rants really aren't, by the way). And I will post my amusement at badly formatted, hyperbolic posts repleat with butchered idioms and neologisms.


Thank you for the second laugh.

Jul 15, 2017 8:22 AM in response to Weez1967

Weez1967 wrote:


I cannot delete it either! I've tried individually each one, I tried to remove all at the same time… Nothing is working and I need the space on my iPhone since I have the iPhone 7 which doesn't hold hardly anything without running out of space!

Space isn't an issue. Cookies are tiny. You could have 1,000 cookies, and they would still occupy less than 1 MB. Probably less than 100K.

Jul 15, 2017 8:42 AM in response to IdrisSeabright

Because discussing each other's posts instead of the topic at hand - that of Apple's non-response to its customers as persistent cookies remain unleashed on iOS systems - is the way to go...


Please have the last word, just as you began this emo-rant of yours to try digging at another poster to this forum who posted something that upset you to the degree you simply couldn't resist getting personal. Always the way to win a debate...


EmoLand. Same old story. "I don't like how you said that!"; then deflecting to grammar punches, etc. to complete the denial process of your backhanded digs being called out for what they are. Coveting via deflection. Everywhere on the net. Typically end in "You're Stupid"... akin to your last post to me here. Just like your first backhanded emo-laden post to me personally here.


Ubiquitous and trite, and you began it. You may now end it.


As always with the emoLost. So much 'ragey' rage.


Now quick. Reply in kind as you began this personal discussion. I'm sure it'll be worth our while.


I'll be enjoying my weekend.

Jul 15, 2017 10:24 AM in response to iroarmoar

Posting in defensive mode after the initial personal bit from the other guy (sorry, too apathetic/busy at this point to peek for his posting name) is not what I'd wanted to spend time doing here.. but my annoyance at the odd little poke has roots outside this forum as well as the initial EmoLand response. It's everywhere; this strange and disturbing, imho, attitude of conformity as comfort, but that has not a thing to do with this issue - what was it?! LOL :-)


So mea culpa and I'm off to other things.

Enjoy the boards here.

Jul 15, 2017 10:32 AM in response to iroarmoar

iroarmoar wrote:


Charming but rather inept defense of Apple.

I discuss what I wish; how I wish. Just like you! Imagine.. Your rights to advise me are duly noted but useless, & I correspond w/Apple at my own leisure, but thanks for the bit re Apple not among us here... ;-)

My post clearly caused you to become emotional about Apple, Inc. Had I realized my comment may upset a stranger on the internet, I'd have thought twice.

Not.

In seriousness, enjoy your weekend.

It has nothing at all to do with you discussing what you wish and how. It has to do with the Terms of Service. Rants are not allowed, and as I indicated, it does not get the attention of Apple, which you were looking for in your original post. If you wish to rant here, that is fine, but don't be surprised if your posts are deleted by the hosts/moderators.


I hate to disappoint you, since it did not cause me to become emotional about Apple, rather to attempt to provide you the correct path to request a resolution to your problem, which you are clearly emotional about. There are many of us that spend a great deal of time here on this forum in attempts to help people with their problems, and having to filter through wasted space can get tiring, so pointing people in the right direction for help is what we do. For you, that is the feedback link.

Jul 15, 2017 10:34 AM in response to ChrisJ4203

ChrisJ4203 wrote:

It has nothing at all to do with you discussing what you wish and how. It has to do with the Terms of Service. Rants are not allowed, and as I indicated, it does not get the attention of Apple, which you were looking for in your original post. If you wish to rant here, that is fine, but don't be surprised if your posts are deleted by the hosts/moderators.


I hate to disappoint you, since it did not cause me to become emotional about Apple, rather to attempt to provide you the correct path to request a resolution to your problem, which you are clearly emotional about. There are many of us that spend a great deal of time here on this forum in attempts to help people with their problems, and having to filter through wasted space can get tiring, so pointing people in the right direction for help is what we do. For you, that is the feedback link.

I was actually quite serious about the satisfaction one gets from a good rant. It's short lived and not appropriate here but it can sure feel good sometimes. Ah, well.

Jul 17, 2017 3:06 AM in response to Gibraltar Bill

This topic prompted me to join this forum. My experience has been rather frustrating w/ this Safari super-cookie thing. I've disable Safari (private browsing is useless now -I change up between Dolphin and Firefox Apps). Iphone 6S plus here. I'm on the Public Beta version 10.3.3 (version 6!). Guess what? Still no fix. Surprised? (rhetorical question for most of you)


I've called Apple twice. Each time they said they would call me back -they didn't. They first told me "our engineers are aware of the problem" -around the OP's starting this thread. A subsequent call-back was a waste of time.


I've tried so many trouble-shooting tips, nothing works. I once thought the cookies were related to Apps (for eg., if you have Google Maps App, then you may have the 0KB Google super-cookie)... that proved false when a colleague of mine proved me wrong -colleague has used Google Maps for years, but not the 0KB cookie. I have 3 (I caught this potential exploit early-on and disabled Safari almost immediately, which btw Apple, switching to and from Email links, cut/paste nonsense, has been a pain-in-the-A**. "First World Problems", I know I sound like a whiney jerk-o44.


My question to any of you guys out there with this problem, did you DL an Ad-Blocking App? (I've used both Norton Ad Blocker, then went to the Paid "Purify" Ad-Blocker). That's my last hunch at the root of the problem. Apple refuses to take responsibility, and instead of manning up, they place the blame & onus back to the User. But aren't all legit Apps via the App Store 'approved' and monitored, more or less? (non-jailbroken phones, ofc)


Lastly, take a look online at StackOverflow and various tech related forums (4chan has some eager beavers working on exploits). Firefox still hasn't fixed the punycode bug -Chrome finally released a patch a few weeks ago. Apple needs to fix this!


Thanks for your time!

GB


PS - Sell Apple Stock 'Short'! Someone in Cupertino is "Losing their Edge" (hat-tip to James Murphy). Those of us taking notice of laissez-faire Apple and choosing to explore new options abound.

Jul 17, 2017 5:43 PM in response to GeniusBarn

I have a case open with Apple for the last four months and they dont care! I have over 30 sites on my phone that will not delete. I call every week to the technican that said he would be my primary contact, and he has not called me back or replied to my emails.


This is an invasion of everyone's privacy, considering Apple is tracking all the websites. This is a huge know issue and Apple is negligent, by not providing a solution.

Jul 17, 2017 5:48 PM in response to davidmbill

davidmbill wrote:



This is an invasion of everyone's privacy, considering Apple is tracking all the websites. This is a huge know issue and Apple is negligent, by not providing a solution.

I understand that its a problem not being able to delete cookies, however, Apple is NOT tracking all websites. Apple has no access to anything on your phone. (Just ask the FBI; they had to pay over $900,000 to get information off one iPhone used by a terrorist.) Apple does not track anything you do with your phone (Unlike Google and Android phones).

Jul 17, 2017 6:06 PM in response to Wins5

Wins5 wrote:


Bottom line, were being ignore and they can delete them, they did on the last IOS update, this is total BS for whatever reason

No, you are not being ignored. But there's reality. It's not possible to snap your fingers and somehow fix a problem in a billion iPhones overnight. I'm taking it as a bug, and one that will be fixed, but any time you make a change to something that is used by over a billion people you need to test it very thoroughly and verify that you haven't broken something else or done more damage in the process of fixing it. Yes, it's annoying, no, it isn't going to result in any data compromises, hacks, or any other serious consequences. If you are concerned about it there are many ways to deal with it. Download and use Firefox. Use Private Browsing mode. Download one of the browsers that delete all stored content when you close them (there are several). And I'm sure you can think of many more. I'm not particularly concerned, because the cookies that aren't deleted are ones that are set by sites that I visit multiple times a day, and if I did delete them they would be back in hours. And some of them have zero length. That means they contain no data.

Jul 17, 2017 6:29 PM in response to Wins5

I got your post. Yes, the last iOS update supported deleting website data. Yes, the current version does not. This is not a nefarious plot. It is a BUG that crept in when Apple rushed out 10.3.2 to protect against a very serious vulnerability before hackers discovered it. It's a perfect example of what happens when you push an update without adequate testing. As a reminder, 10.3.2 came out days after 10.3.1. And I would prefer that Apple not rush out another update for an issue that is a minor inconvenience, does not create vulnerabilities, and has a workaround. I would much prefer a bug free release for the next one. You have no idea what will be in the next release; even if the beta does not address it currently that does not mean the next release won't.

Jul 17, 2017 6:47 PM in response to Lawrence Finch

HI Lawrence. Im not being a hater or trying to cause trouble... simply informing others who may have misread your post above the "Private Browsing" in Safari is no longer "Private" when you have Supercookies. Now if you meant using Private Browsing in the other browsers you suggested, yes, agreed (a good idea). I think this post taps into a lot of peoples frustration with Apple, so we're seeing some angry peeps! I know Im frustrated as he77, and will likely switch to a new cell phone. Im a Linux guy to begin with -so this closed source Ios stuff really irks me. *One last thing... anyone whose been considering using a VPN should go for it. Here in the US, the Congress repealed legislation a few months back that now allows carriers and ISPs to sell users information (so sure, Apple might not be tracking you -but your phone carrier and/or ISP very well may be). Peace and Love Peace and Love! GB

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Why can't I delete website data in iOS 10.3?

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