Why can't I delete website data in iOS 10.3?

Certain website data sites can not be removed. Even after a reset they still remain. This only happened after updating to 10.3.

iPad Air 2 WiFi, Cellular, iOS 10.3

Posted on Apr 2, 2017 4:48 AM

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300 replies

May 4, 2017 6:19 PM in response to Dbikedoc

Tried this "solution" twice and now I feel stupid for being so gullible. Like most of the stuff on the internet, this too is nonsense. If you return to advanced browser settings, the zero byte cookies have returned. Simplest solution of all is to: email the offending company and let them know why they won't get any more of your business, post details about the company's disrespect for customers on their web discussion board or fakebook page, encourage others to boycott the offending company also. You have to remember that corporate execs are stupid. Actions that diminish their profits hit them right in the greed, the only thing they are capable of understanding. Fight back, don't back down, eliminate your assailant by any means required.


By the way, this undeletable cookie problem has haunted Safari since 2010 if you check the Apple support forums. As usual, apple chooses to fix a problem by ignoring it. (Remember the itunes blank store page problem?) Also, cookies that are difficult to delete have been a problem at least as far back as 2008. Unethical companies are always looking for new ways to insult and assault customers.

May 8, 2017 1:55 AM in response to Gibraltar Bill

I always clear out website data/cookies after a lot of internet use and noticed since the iOS 10.3.1 update, the phone stores website data. Even though after deleting, the phone will show 0 bytes, but the sites are still listed under the advanced tab. At one point I had over a 100 sites listed, and the phone seemed a bit slower. I found the only way to clear this is a master reset and set up as a "new iPhone" which is a pain. Not sure if this will work, but so far, so good-no website data storage......yet.

May 13, 2017 3:43 AM in response to Gibraltar Bill

I have the same issue on iPhone and iPhone.


I "Clear History and Website Data" and also under Advanced > Website Data > "Remove All Website Data" but if you go back to the "Website Data" screen pages are still listed. I tried deleting them manually by swiping left on them to reveal a "Delete" button for each item but that doesn't work. It removed a few but not all. The items remaining have "0 bytes" of data but they won't delete from the list at all.


This has been an issue for a while now and although it's not stopping me from doing anything it's frustrating!

May 17, 2017 1:33 AM in response to Gibraltar Bill

Definitely not fixed with 10.3.2, full update via iTunes and the previous cookies are still there.

I've switched to Firefox too but there is nothing to say this is successfully deleting the cookies, you just have to trust they are gone.

A lot of the persistent cookies in Safari show as 0 bytes but even the ones with data in don't seem to have any value with regards to remembering contents of shopping baskets etc, so not sure if they are actually doing anything?

There is definitely a serious issue with website data. Although I only have 4 persistent cookies, every so often a great number of previously deleted cookies jump back into the list. When deleted again they are removed from the list but obviously lingering around somewhere.

It's extremely frustrating that Apple have left this issue unresolved for so long...

May 17, 2017 5:01 AM in response to Lumens

I Agree. I have all toggles switched on for deleting in firefox so all appears to be good so far. the good thing is we have a 10.3.3 beta tester in this thread and I hope they stay in and keep us updated. Privacy is important but I have held off on a vpn until the issue is resolved. I don't have firefox synced from the iPad to the other devices at this time just in case.

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Why can't I delete website data in iOS 10.3?

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