I can't add my Apple ID to either iMessages or Facetime on my iPhone. I can't log on to iMessages or FaceTime on my iPad and MacBook Pro either. Anyone any ideas how to fix this?
All the tips I found so far haven't worked.
iPhone 6s, iOS 10.3
Hi FelipeV,
the error message is the result of my attempt to log in using my Apple ID. When I enable FT or iMessage on the phone, it only shows my phone number.
It was working before. And again, I can't log into FT and iMessage on my MacBook/iPad Air/iPad mine 2 either. Same error message.
I'm not sure when it stopped working. I was hoping it would be working after the latest update of iOS to 10.3.1 but the issue percists.
A couple of questions:
1) Can you login to iMessage, FT via the Apple ID? From the picture you posted it looks as if you are not logged in using the Apple ID.
2). Did this stop working? Was it working before?
Hi Sterling R,
thanks for the links. Unfortunately the information didn't help. I had seen this and other information already.
Here is what I have tried so far:
- turned off iMessage and FaceTime on the phone and restarted the phone
- logged out of iCloud on the phone and restarted the phone
- reset network settings
- reset privacy and location settings
- turned off iMessage and FaceTime, turned off phone, re-inserted SIM card
the issues remain.
When I turne on iMessage and FaceTime on the phone, only my phone number shows up under setting -> iMessage -> send&receive.
If push 'use your Apple ID for iMessage' I get an error message 'iMessage Activation An error occurred during activation. Try again'
In addition, I can't log into either iMessage or FaceTime on my MacBook Pro, iPad Air and iPad mini. The error message is the same as above.
I read in one of the posts that it might be an issue with my account on Apple server side.
Greetings, Dr_Mabuse.
It appears that you're having difficulty getting iMessage and FaceTime working on your iPhone, iPad and MacBook Pro. I'll be happy to help.
Two-factor authentication for Apple ID -- If you're using Two-factor authentication for your Apple ID, refer to this article.
If you get an error when trying to activate iMessage or FaceTime -- If the issue is in regards to activating iMessage or FaceTime, the steps provided here will help.
If neither of these articles has helped resolve your issue, please provide the exact text of the message you're receiving.
Let me know how that goes and take care!
I think you might be having Apple ID issues. Try contacting Apple directly:
Contact Apple for help with Apple ID account security - Apple Support
The fact that you cannot login to iMessage on any device leads me to believe the issue is not an iOS issue. Your account could be partially disabled for some reason.
Tell us how it goes and I hope you can resolve the issue.
Yes, I can log into appleID online, I'm also logged in on the phone to iCloud and App Store. There are several post out there with people having similar problems. I tried all the tips except setting up the phone as a new phone and restoring from a backup.
I have the same issues on my MacBook. My iPhone is able to use Facetime and iMessage. But not on the laptop. Also, my apple watch is no longer able unlock my MacBook. The checkbox to enable it is now missing too.
Did you try logging in with the Apple ID? What happens when you try? Can you access the Apple ID page?
Facetime/iMessages authentication error
