Apple tv profile cannot be installed.

After finishing all onscreen activities and clicking install, profile isn't displayed. In configurator it is also is absent.

AppleTV 2, iOS 10.2

Posted on Apr 6, 2017 3:06 AM

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7 replies

Apr 6, 2017 4:37 AM in response to emepla

Hi. Could you give a few more details leading up to this failure? Are you using Apple TV 2 (silver remote) or Apple TV 4 (small black remote)? If it's Apple TV 4 with the latest tvOS 10.2, you may need to update your Apple Configurator 2. What do you not see in Configurator: the profile or the Apple TV? What on-screen activities do you mean? In tvOS, if you go to Settings > General > Privacy > Share Apple TV Analytics and hit Play on the remote, you can download a profile from a URL. You might try that option.

Apr 7, 2017 2:12 AM in response to Diana.McCall

I'm using Apple TV 4. I've updated Apple Configurator 2 to the latest (2.4) version. I don't see my profile added in the list of configurator profiles( On-screen activities - I mean clicking (on ATV screen) on confirmation and install buttons when installing profile. Downloading profile from a URL didn't help - the same result(

Apr 11, 2017 10:26 AM in response to Diana.McCall

Hello. I'm having the same issue installing a profile, but was able to install the same profile prior to the tvOS10.2 update. The message I'm getting from AppleConfigurator (2.4): "Configurator requires user interaction to install the profile “Mark-Macbook13” on “TVos-ME” because it is not supervised." On the AppleTV: Install Profile screen: When I select Install, I get a Warning message about a Unmanaged Root Certificate and that the profile is unsigned. After accepting the warning and proceeding, Done is displayed but the profile is not installed on the device

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Apple tv profile cannot be installed.

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