upgrading Itunes to the newest version out... 7.0.2 i think

First, turn off your firewall and antivirus/antispyware software.

Then, download quicktime standalone from this link:

Quicktime Installers

Select quicktime-only for this download as opposed to the quicktime-and-iTunes pack.


After this download, are you still getting that same error message when you try to operate iTunes?


-Kylene

I have a similar problem. U upgraded to 7.02 itunes and now my itunes will not open at all. I think there is a problem with the quicktime but I cannot uninstall quicktime either. Can anyone help? My itunes just will not open at all...

Thanks, Teresa

Hey, Teresa!

upgraded to 7.02 itunes and now my itunes will not open at all.

I'll start with "basics" of this issue first.

Try this:

Press Ctrl + Alt + Delete on your keyboard to reach the Task Manager.
Unser the "Processes" tab, find "iTunes.exe", and click "End Process".

Does iTunes load up successfully now or not?

Also, please try launching your quicktime player.

What does it exactly do when you attempt to open it?

If an error message appears, please include the exact text, which includes any error numbers that may accompany an error message, please.


-Kylene

Kylene,
I also finally downloaded itunes 7.0.2. At first it wouldn't let me load the update. I was trying to load my ipod 80GB. It said that I needed the update. Well after numerous attempts, I was able to get the update and download it. Now, it not only will not load my ipod. It will not let me into itunes. I looked on my task manager and I don't see itunes.exe. Please try to help me. I have to have the itunes up and running for Sunday night!!
Thanks,
Steve

"Under the "Processes" tab, find "iTunes.exe", and
click "End Process".

I did this but it never actually "ended" the process. I did try to launch itunes anyway and again nothing happens.


"Also, please try launching your quicktime player."

When I try to launch quicktime it opens and says LOADING... but nothing else ever happens.

What shall I try next?

Thanks, Teresa

Try turning your firewall/security program settings to OFF prior to opening iTunes. Does that affect anything?

Also, are you getting a message that says something along these lines when you attempt to launch iTunes?:

"QuickTime version 7.0d0 is installed, iTunes requires QuickTime version 7.0.3 or later. Please reinstall iTunes"

If so, with your firewall and antivirus security settings turned to OFF, go to this page, and download quicktime standalone player.

Be sure to select the one that is quicktime-ONLY, not the quicktime-and-iTunes pack download.


-Kylene

My firewall and spyware is off.

When I try to launch Itunes, the icon flashes like it is attempting and then NOTHING. No messages at all.

I had already attempted to install Quicktime only (not the one with Itunes) and I tried it again but I get this message:

"A newer version of Quicktime is already installed. This installation cannot proceed while the newer version of Quicktime is installed."

I have alkready attempted to uninstall Quicktime but when I click on the change/remove it flashed like it is attempting but then does nothing.

Still frustrated, Teresa

i'm in the same boat... same exact prob. i had to download the new version of itunes in order to use the new shuffle i received as a gift today. after installing i tried to open up itunes and received the same message about needing a newer version of quicktime... which i just downloaded. tried repairing the install several times and that didn't work tried just updating quicktime and that didn't work. at a loss and would have never updated my itunes if i knew it was going to throw everything out of whack. this is incredibly annoying.

i have the same problem as you guys also. i just got a new itunes card and i was trying to load some new things, but it said that i needed to load itunes 7 or higher. So i went to download it but it said that my quicktime would not allow it to download. So i tryed to delete my quicktime player, and i even called my computer manufactuer, and the quicktime player acts like it is going to delete and then it doesnt. so i have no idea how to get this to work... i hope we find a solution, and it is also weird how more than one person is having this problem! I really need help and thank you to all that can try!

Lindsey

This is very frustrating.

I was nervous about upgrading my iTunes... why mess with something that works just fine? But, when I wanted to buy music, I got a message saying I needed to upgrade first, so I followed the links and downloaded.

Now I cannot open iTunes at all. I get no messages, no errors. Just a momentary hour glass and then nothing. I've followed some of the advice here... I've uninstalled Quicktime, then installed the standalone version.

Now what? I can't access any of my music!

I hope someone knows what's going on....!

MP8,

First, try restarting your computer. Does iTunes open okay now?

If that doesn't do anything, then I would suggest that you go to Task Manager, and under the Processes tab, find "itunes.exe" (if it is there), and End that process.

Then, restart your computer, and when everything has loaded up again, go to Task Manager, and see if iTunes.exe is there again. If it is, end it again, and attempt to open iTunes again.

Do you get any difference with trying that?


-Kylene

Kylene,
hey you seem to know alot about ipods... well i have a problem with mine.. my itunes wont open at all and my quicktime player wont delete and i looked in task manager and it doesnt have itunes.exe but it has itunes helper.exe I have no idea how to fix this. I have called my computer manufactuer and they dont even know how to delete quicktime. Everytime i try to download a new quicktime it says that my old quicktime will not let it and i cant delete quicktime, and it is all messed up now and my itunes is not working at all... I REALLY NEED HELP SOOO MUCH! i would really be happy if you could help me solve this problem.. please!

-Lindsey

Kylene, Thanks for your help!

The problem's not yet solved. Here's a breakdown of what I've done so far:

-Upgrade to latest iTunes
-- iTunes unable to open
-Uninstall Qicktime & reinstall stand alone version
-Turn Firewall & security OFF
-Attempted to end process (iTunes.exe) but it would not end (no response)
-Restart computer
--iTunes still will not open
-In the Task Manager under Processes there are listed:
-iPodService.exe
-iTunes.exe
-QuickTimePlayer.exe
-QuickTimePlayer.exe (there are two instances listed)
--End Process for iTunes.exe has no effect
-Restarted computer
--In the Task Manager under Processes, iTunes.exe no longer listed, but iTunesHelper.exe and iPodService.exe are still listed.
-Attempt to open iTunes
--Message box appears "Newer Version of QuickTime required. QuickTime version 7.0d0 is installed, iTunes requires QuickTime version 7.1.3 or later. Please reinstall iTunes"
-Checked the version of my QuickTimePlayer and it is 7.1.3.100

So, now what? Should I uninstall QuickTime again and reinstall the stand alone 7.1.3 again? Or should I uninstall QuickTime AND iTunes and install the QuickTime/iTunes pack?

I am nervouse about uninstalling iTunes, or messing with it, because in my ignorance of computer processes, I'm afraid of losing my music. Is it okay to uninstall iTunes and begin again??

Thanks for all of your help!!

HP pavilion Windows XP

Kylene,

Ok Big Problem!!! Kylene I really need help, I tryed deleting itunes and quicktime. Neither will delete.
Now This is what happens:

When I Try to uninstall itunes this message appears-
Quicktime installation failed Error Code: -3

When I click on iTunes this message appears:
Quicktime failed to intialize (error -2093). Quicktime is required to run iTunes. Please reinstall iTunes.

When I try to install iTunes this message appears:
The older version of quicktime cannot be removed. Contact your technical support group. **i've tried, no help**

When I try to install Quicktime this message appears:
The path
'C\DOCUM~1\user\LOCALS~1\Temp\_is14E\QuickTime.msi' cannot be found. Verify that you have access to this location and try again, or try again, or try to find the installation package 'QuickTime.msi' in a folder from which you can install the product Quicktime.

NOTHING WORKS IM GOING INSANE!!!! PLEASE HELP!!!

From: Lindsey
To: Kylene

Hey, Lindsey!

Let me first start out by saying that I'm not totally experienced at installation issues with iTunes/Quicktime, but let's get started with a few things that I've seen on here several times that might work.

"When I Try to uninstall itunes this message appears-
Quicktime installation failed Error Code: -3"

Let's see...from my experience, that error code appeared to mean that the task could not be completed since I wasn't on a user account on my computer that had sufficient priveledges.

Are you on a limited-acess Windows user account on your computer when you are attempting to uninstall Quicktime?

Anyways, try this:

1. Log off all other users on your computer (including the one that you are currently using and normally use).

2. now, log into a different Windows user account on your computer that you haven't been using to uninstall Quicktime; be sure that this account is an administrator proveledges account. (If you don't know if it is an admin or not, go to "START > [your user icon at the top of this menu]")

3. Try uninstalling Quicktime through Add or Remove programs in Control Panel on that user account. Do you still get the -3 error when attempting to uninstall Quicktime now, or not?

After removing Quicktime from Control Panel's "Add or Remove programs" area, clear out all the remaining Quicktime program files on your computer (still on this different administrator user account). I'm quoting b noir on this one:

"1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).

2. In My Computer, open Local Disk.

3. Open Program Files.

4. Right-click on the QuickTime folder and click Delete from the shortcut menu.

5. Navigate to C:\Windows\system32\.

6. Remove the files QuickTime.qts and QuicktimeVR.qtx.

7. Restart your computer."


Then...

"When I click on iTunes this message appears:
Quicktime failed to intialize (error -2093). Quicktime is required to run iTunes. Please reinstall iTunes."

In context with opening iTunes, that message usually always indicates that you have actually already uninstalled Quicktime when you attempt to open iTunes now.

Well, after you've removed all the remaining files on your computer (as well as the Quicktime program itself through in Add or Remove programs), you should have quicktime cleared out.


Now, let's try with the Quicktime installation again (through iTunes) with a repair install of iTunes:

First, be sure to turn off your firewall and antispyware/antivirus settings in your Internet Security program (whatever you are running on).

Then, go to "Control Panel", then "Add or Remove Programs" again.
Find "iTunes".
click on "Change", then "Repair".


Does iTunes launch normally now?


Now, all of those steps might not have been necessary in your situation, but I'd still suggest that you give them a try.


I hope that helps you. 🙂


-Kylene