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User profile for user: Bingo!
Bingo! Author
User level: Level 1
10 points

TV App opens to blank white screen

I Have an iPad running 10.2.1, trying to use the TV app, but when I open it, it stalls for a bit then stops on a blank white screen (small very light grey bar at the bottom with nothing on it. wifI works fine. Works fine on all my other iPhones, iPads, computer. Image attached.


User uploaded file


Whats up?

Posted on Apr 6, 2017 1:41 PM

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3 replies
User profile for user: sterling r
sterling r
User level: Community Specialist

Apr 7, 2017 9:49 AM in response to Bingo!

Hello Bingo!,


Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are having issues with the TV app on your iPad opening to a white screen. If you haven't already, please force close the TV app and restart your iPad as the shut down and start up process is important to keep the iOS software running properly. iOS clears cached data and does other system optimizations when you turn your device off and on.


Force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone, iPad, or iPod touch


Cheers!
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User profile for user: chris_g1
chris_g1
User level: Community Specialist

Apr 7, 2017 11:04 AM in response to Bingo!

Thanks for replying, Bingo!, and that additional info, it really helps! At this point, we would like you to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.


How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch



Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:



If your iPhone, iPad, or iPod touch won't turn on



These steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further. Have a great day and thanks for using the Apple Support Communities!
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TV App opens to blank white screen

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