They don't have to. If you can provide the original proof of purchase for the device, Apple can remove the activation lock. If you can't provide documentation proving ownership, Apple will not intervene. You'll have to buy a new phone.
This is a user-to-user technical support site, for the most part Apple representatives are not here.
Take your iPhone and your receipt of purchase from Apple or authorized reseller to the local Apple Store (make a Genius Bar appointment prior to going) or call AppleCare and they can reset your iPhone. They will not replace the motherboard.
Hi
Apple DONOT repair iPhone that are iCloud locked
If you have add from new make an appointment at Apple store you need proof
Of purchase.
If you bought it second hand Get your money back the only way to use iPhone is
For the person who knows the apple I'd it's lock to & remove it from find my iPhone
List of devices.
Cheers
Brian
This is a volunteer forum. you are not addressing Apple here
Does apple fix motherboards
