Widex hearing aid interference problem

With the help of the Widex France technical support manager who called me today, I have been able to basically resolve things. The steps are:

• update to iOS 11 (already that made an improvement)
• turn off the hearing aids (battery drawer open)
• have the phone forget the hearing aids, delete the Beyond application, shut down and restart the phone.
• redo the pairing to the hearing aids in Settings > General > accessibility
  • turn the hearing aids back on at this point
  • when it asks if you want to pair, respond yes — for as many times as it asks
• go to the App store and reinstall the Beyond application
• Launch the Beyond application and let it find the hearing aids. If it says that there is a software update, let it install the software update (put in fresh batteries).

My results are:

• Listening to music and phone calls is good.
• Listening to podcasts is relatively good — just the occasional pop or noise.

Overall, things appear to be resolved — for now.

I have a clicking noise in my signia hearing aids during music streaming with a running apple watch.

The same problem with widex during a test run.

When I turn off the apple watch, the clicking noise disappears.

I am in contact with apple since several month but got no answer .

Latest news: with the new software (ios 11, apple watch 4) the problem disappears.

Thank you Apple for fixing this.

mark louis uhrich wrote:

I have the problem with iOS 10.3.3

Then follow the information that I provided earlier. Contact your audiologist and/or the hearing aid company. I am still not experiencing any issues with mine.

Not Apple, it was a firmware upgrade that was recommended, my audio people said there was not one available, then called Resound and was told there was one. BUT - was it the latest, as I rely on my audio people to be tech savvy, I don't think they are that up to speed, as they needed to call Resound at each step

I don't use Widex, so I cannot answer that question. My Resound Lynx work just fine using them with the Resound app. As I indicated to others, contact the company and/or your audiologist for assistance.

Wish I had remembered where I saw it, it was not on Resound website, it was a blog where people were talking about problems, once I saw the reference to the firmware upgrade I was off to the audio people. I will try and find it for you

I have a 5S and just upgraded to iOS 11 and am having just as many problems. I'm about to the point of setting my HAs to not connect to the bluetooth because it always drops and I can never tell what the person on the other end is saying. Music I can live with it dropping sometimes but phone calls it's defeating the whole purpose of connecting the bluetooth! I'm so frustrated.

What hearing aids do you have, and what troubleshooting have you tried? Have you contacted the hearing aid company or your audiologist?

How do you get your's to work correctly?

Widex here said to use the music mode and set the equaliser to completely favour streaming. I have done that but still have the problem. (And, yes, the batteries are fresh.)

I've not installed iOS 11 yet, been way to busy this week. I've got it on my iPad, was able to do that while I was at work, but not on the phone. I paired just fine with the iPad.

When you say "these guys" are you referring to Apple? If so, it is Resound's responsibility to determine if their product works with the latest iOS. I'm going to see my audiologist in the morning for something, and I'll ask if she has received any complaints, and I intend to install iOS 11 on my phone tomorrow afternoon after work. I'll report back any findings.

Okay, I've not seen a notice of a firmware upgrade for my device. I don't see any information in the Resound Smart App either. I've got version 3.4.0 of the app, and that is all I can see from it. No information in the app about any firmware version on the hearing aid itself.

I have the problem with iOS 10.3.3

Does anyone have any results with iOS 11 on iPhone 6S?

iPhone 7 Lynx, new firmware, reloaded app

Keeps dropping out either ear

I am not at all convinced these guys have it right yet