Widex hearing aid interference problem

With the help of the Widex France technical support manager who called me today, I have been able to basically resolve things. The steps are:

• update to iOS 11 (already that made an improvement)
• turn off the hearing aids (battery drawer open)
• have the phone forget the hearing aids, delete the Beyond application, shut down and restart the phone.
• redo the pairing to the hearing aids in Settings > General > accessibility
  • turn the hearing aids back on at this point
  • when it asks if you want to pair, respond yes — for as many times as it asks
• go to the App store and reinstall the Beyond application
• Launch the Beyond application and let it find the hearing aids. If it says that there is a software update, let it install the software update (put in fresh batteries).

My results are:

• Listening to music and phone calls is good.
• Listening to podcasts is relatively good — just the occasional pop or noise.

Overall, things appear to be resolved — for now.

The discussion of beta software issues is not allowed on the public forum. If you are experiencing issues with beta software you need to report it with the app for the public beta. It may also be that the hearing aids are not compatible with the software at this time, and you will have to wait for the final version. Beta software is not for daily use devices since it inherently contains bugs.

I use Resound Lynx hearing aid with my iPhone 7 and have never experienced any issues. I have iOS 10.3.1. Again, I would not rely on testing external devices with beta software, since things they may be correcting in the software are not all addressed at once and can also break things that have been working.

buffalonative wrote:

I started out with iOS 10.3. I had the same problems then.

That's fine, but once you installed the public beta, you restricted yourself to what could be discussed. There is no need to try and troubleshoot the issue with the public beta since things could change. You risk only making it worse. I still believe your best choice is to contact the hearing aid company. I've not had an issue with my hearing aid, but I have read and participated in one post regarding Oticon.

mark louis uhrich wrote:

I have the problem with iOS 10.3.3

Then follow the information that I provided earlier. Contact your audiologist and/or the hearing aid company. I am still not experiencing any issues with mine.

I have a clicking noise in my signia hearing aids during music streaming with a running apple watch.

The same problem with widex during a test run.

When I turn off the apple watch, the clicking noise disappears.

I am in contact with apple since several month but got no answer .

How do you get your's to work correctly?

Widex here said to use the music mode and set the equaliser to completely favour streaming. I have done that but still have the problem. (And, yes, the batteries are fresh.)

I don't use Widex, so I cannot answer that question. My Resound Lynx work just fine using them with the Resound app. As I indicated to others, contact the company and/or your audiologist for assistance.

I've not installed iOS 11 yet, been way to busy this week. I've got it on my iPad, was able to do that while I was at work, but not on the phone. I paired just fine with the iPad.

When you say "these guys" are you referring to Apple? If so, it is Resound's responsibility to determine if their product works with the latest iOS. I'm going to see my audiologist in the morning for something, and I'll ask if she has received any complaints, and I intend to install iOS 11 on my phone tomorrow afternoon after work. I'll report back any findings.

Not Apple, it was a firmware upgrade that was recommended, my audio people said there was not one available, then called Resound and was told there was one. BUT - was it the latest, as I rely on my audio people to be tech savvy, I don't think they are that up to speed, as they needed to call Resound at each step

Okay, I've not seen a notice of a firmware upgrade for my device. I don't see any information in the Resound Smart App either. I've got version 3.4.0 of the app, and that is all I can see from it. No information in the app about any firmware version on the hearing aid itself.

Wish I had remembered where I saw it, it was not on Resound website, it was a blog where people were talking about problems, once I saw the reference to the firmware upgrade I was off to the audio people. I will try and find it for you

I have a 5S and just upgraded to iOS 11 and am having just as many problems. I'm about to the point of setting my HAs to not connect to the bluetooth because it always drops and I can never tell what the person on the other end is saying. Music I can live with it dropping sometimes but phone calls it's defeating the whole purpose of connecting the bluetooth! I'm so frustrated.

I have the problem with iOS 10.3.3

Today I found out, switching the apple watch off is not neccessary.

Just putting the watch to flight mode has the same results.

No clicking anymore.