FaceTime not letting me accept phone call

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FaceTime not letting me accept phone call

Hi, I bought my Mum a new 6s iPhone. It is running the latest software. When I went to show her how to use FaceTime (I called her from my phone using video call), she could not accept the call. The accept button was merged with the reject button and so when she pressed accept, it immediately ended the call upon answering. This didn't happen when I did a simple FaceTime audio call. So far I haven't been able to find why this happening.

I've attached a screen shot of the call.

Posted on Apr 8, 2017 5:36 PM

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Answer 1

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jeremy_v

Community Specialist

Apr 10, 2017 5:27 AM in response to tiahn

Greetings, tiahn.
It appears that, when you call your mother using FaceTime, it wants her to end a previous FaceTime call in order to answer yours. Apparently, this doesn't happen when you try a simple voice call. I'll be happy to help.
Force an app to close on your iPhone, iPad, or iPod touch -- First, force close FaceTime if it's open, then -- Restart your iPhone, iPad, or iPod touch -- Once the iPhone has returned to the Home screen, test the issue again.
Remove built-in Apple apps from the Home screen on your iOS device with iOS 10 -- If restarting the phone didn't resolve the issue, follow the directions here to remove then restore the FaceTime application on her device.

Let me know how that goes and take care!

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