Unable to Control OMNA 180 HD Camera Remotely Using Home Hub

Are you sure Apple TV is configured as a Home hub? I believe that, when you're at home, your phone conmects direct to the device, bypassing the hub, so you may not have tested the hub. Does Apple TV show that Homekit is connected, as described in this link: Automate and remotely access your HomeKit accessories - Apple Support? Reading that document seems to imply that no router manipulations should be required, though I'm not sure how they do it.

Just asking, you are logged in to iCloud using the same Apple ID on iPhone and Apple TV?

Since the Apple doc doesn't mention needing to open any ports, I expect it's not necessary. This would be a tough requirement to place on users. But, since most routers block incoming connections, I assume that Apple TV, when running as a hub, must open and maintain connection to an iCloud server. That would allow the server to relay data between your phone and Apple TV. I wonder if you're losing that connection after a period of time. You could test without leaving home, by turning off WiFi on the phone. Then restart Apple TV, Settings > System > Restart. See if you can access the device from the phone.

Hi Plargan,

I also did everything you have mention on your query. However to no avail. During outside my house I cannot seems to open the live view both from Omna Cam App and Apple Home app. I hope there is a quick fix for this. I search over the internet and this topic has not been escalated much. As it seems like there is no current solution for the mean time. I hope I'll hear from you when you manage to fix yours.

Thanks,

Nash

I have a similar issue, but several other HomeKit accessories connected to the same hub (AppleTV 4th Gen) are working flawlessly.

My setup is:

AppleTV 4th Gen as the HomeKit hub

1 Phillips Hue hub with 4 light bulbs

2 Koogeek outlet module

1 Omna 180Cam HD

ZTE LTE mobile wireless router

I am able to control everything remotely with the exception of the Omna Cam.

I tried to reset and re-install the Omna Cam in the Home app, reset the AppleTV and the ZTE wireless hub.... No result.

Really hope someone can come up with a solution. I really like the Omna Cam, but without remote control, it is useless to me.

I had an identical issue. No problem viewing cams within my WIFI but "no response" when away from home. I spent days trying to fix it with the help of D-link and Apple support. D-link were a lot more helpful than Apple. I knew more about Homekit than both the Apple support people I talked to.

I was also getting an error "msi_event_login_api_error" on the Omna app as well as a duplicate image showing in accessories.

I have the same hub setup as the OP.

Apple TV 4th gen as hub

Hue lights x 10 (working remotely no probs)

Omna Cams x 2

My successful process;

Delete cameras from Omna app

Delete Omna app

Reboot Modem

Reboot Iphone

Reinstall Omna app

Factory reset on both cameras by holding paperclip in reset hole for 10 seconds

Add camera 1

Reboot Omna app

Add camera 2

Reboot Omna app

Reboot iPhone

Reboot Modem

I really hope this works for you!

Same thing happened to me also. They were working fine and then they weren't. Then they worked for 6 months until I got a new iPhone 8 and set up Omna/Homekit on the new phone. I have no idea why me having a new device would affect the remote access. Strange thing is I could connect to the cameras and turn green light on/off and could see a real time image until it timed out.

Anyway... try the process I listed above. I've had the cameras working for about 6 weeks now without issue *fingers crossed*

They are great cameras when they're working...

This camera is driving me insane. It has been working great after doing all the above steps.

Last night I updated iPhone and iPad to 11.2.2. (It was some kind of security update)

Surprise surprise... today the cameras don't connect for remote viewing.

If these cameras didn't cost what they do I'd be taking a sledge hammer to them. Garbage.

Hi. Are you able to access any Home devices when outside your network? I wonder if your router may be blocking the incoming connection from the Apple server.

Yes, only with us, the camera worked fine remotely for a while then we lost remote access and are having trouble figuring out what happened or changed.