2 Replies Latest reply: Jan 2, 2007 2:07 PM by snagcold
snagcold Level 1 Level 1 (0 points)
Got an error message when updating my ipod. Now I can't get any sound from it. Here it is E:\refers to a location that isunavailable. It could be o a hard drive on this computer, or on a network. Check tomake sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location. I can access itunes store but not support. I have access to the Internet. Do I have to restore my itunes? Help!!!

Toshiba Laptop, Windows XP
  • Mitch 751 Level 6 Level 6 (11,500 points)
    Just to make sure that your XP OS is installed on Drive C (it is a must), then

    If your iPod shows up in Explorer under 'my computer' try changing the drive letter:
    -- Click on Start=>Control Panel=>Admin Tools=>Computer Management=>Disk Management
    -- Right-Click on the iPod and select “change drive letter”
    -- Choose something further along in the alphabet that is unused (Usually, “M”, “N”, “O” or something similar)
    -- Safely eject the iPod
    -- Reboot the PC
  • snagcold Level 1 Level 1 (0 points)
    I resolved my problem accidentily by just plugging my ipod into a USB outlet without first going into the itunes on my computer. The connection automatically entered the itunes and for some reason the sound returned to my ipod. It had something to do with the drive, the ipod was designated e:\drive but it didn't recognize it until it went into itunes on its own.