Need help configuring email...

Last week I was assigned a new webmail email address for a new business I'm starting with a few colleagues... I was able to configure and gain access to the account on my mac and iPhone using the apple mail client.


On friday, we tried an experiment and migrated over to Outlook (which I configured on my mac with the Outlook app).


Everything was working fine...as expected, my mail was not accessible through my iPhone or Mac (using apple mail client)


Today, we decided to nix the experiment and dump Outlook... everyone is going to use their own email client.


Now, my iPhone and Mac Apple Mail apps won't work... they are telling me "unable to verify account name or password"


If I try to send a message, I'm told: "Connections to host mail.xxxxxx.com on the default ports failed. Select a different outgoing mail server from the list below or click Try Later to leave the message in your outbox until it can be sent"


This is driving me crazy... it was working fine a few days ago.


Anyone have any insight?

iMac, OS X El Capitan (10.11.6)

Posted on Apr 9, 2017 8:07 PM

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2 replies

Apr 10, 2017 11:06 AM in response to tsand72

The Password rejection can confuse people since it's a catch all meaning...


This Password, Username, Authentication method... is not recognized on this Port to this Server, or a server end problem.


Or duplicate entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.


The receiving email ports are:


IMAP is port 143

IMAP-SSL is port 993

POP is port 110

POP-SSL is port 995

Outgoing ports are...

SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

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