iPhone7 will not ring
Yes the switch to ring is on. Do not disturb is turned off. Volume level is set to almost top - yet my phone will not ring - what gives?
User profile for user:
sterling r
User level:
Community Specialist
Hi, Mark!
Thanks for using the Apple Support Communities. From your post, I understand that your iPhone 7 is not ringing when you get a phone call. I'll be happy to help!
It's great to see that you have already checked to make sure the Ring/Silent switch is not engaged, that Do Not Disturb is off, and that your volume is turned all the way up. Since you're still not getting a ring, I would suggest next checking to make sure your Phone Notifications are set appropriately. To do this, head into Settings > Notifications > Phone. Make sure that "Allow Notifications" is enabled, and that there is a sound option selected under Sounds.
If everything looks right in Notifications, turn the "Allow Notifications" option off, then restart your iPhone as detailed here: Restart your iPhone, iPad, or iPod touch . Then, go back into the Notifications and turn "Allow Notifications" on again and test the ringer.
Are you using a custom ringtone purchased from the iTunes Store? If so, I can also suggest going into Settings > Sounds and seeing if the ringtone plays there. If it does not, re-sync the ringtone from iTunes and try again: Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB
If you continue to have trouble, don't hesitate to reply back.
Cheers!
Thanks for using the Apple Support Communities. From your post, I understand that your iPhone 7 is not ringing when you get a phone call. I'll be happy to help!
It's great to see that you have already checked to make sure the Ring/Silent switch is not engaged, that Do Not Disturb is off, and that your volume is turned all the way up. Since you're still not getting a ring, I would suggest next checking to make sure your Phone Notifications are set appropriately. To do this, head into Settings > Notifications > Phone. Make sure that "Allow Notifications" is enabled, and that there is a sound option selected under Sounds.
If everything looks right in Notifications, turn the "Allow Notifications" option off, then restart your iPhone as detailed here: Restart your iPhone, iPad, or iPod touch . Then, go back into the Notifications and turn "Allow Notifications" on again and test the ringer.
Are you using a custom ringtone purchased from the iTunes Store? If so, I can also suggest going into Settings > Sounds and seeing if the ringtone plays there. If it does not, re-sync the ringtone from iTunes and try again: Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB
If you continue to have trouble, don't hesitate to reply back.
Cheers!
