Invoice for Apple Music Membership

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Level 1

4 points

Invoice for Apple Music Membership

I have received an invoice for the above for £9.99 and the money has been taken from my account. However I do not use Apple Music and, to my knowledge, have not signed up for this. How do I cancel it and get a refund? TIA

Posted on Apr 14, 2017 2:39 AM

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Answer 1

Dah•veed

Level 9

66,727 points

Apr 14, 2017 7:23 AM in response to Jobeth78

Managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098

ASC - Late 2012 Mac mini, macOS 10.12.4;  Watch, 38 mm silver AL, watchOS 3.2; iPad Air 2 & iPhone 7+, iOS 10.3.1; TV 4th Gen, tvOS 10.2;  Airport Express

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Answer 2

seventy one

Level 7

27,466 points

Apr 14, 2017 2:53 AM in response to Jobeth78

Did you trial anything and not notice the terms of the trial?

On the invoice is a section marked 'Report a problem'. Report this as your problem and explain as you have in your post and ask them for a refund. They will tell you why it was charged and advise if they can refund or not.

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