if i buy the iphone from us can i use it in indonesia?

farahfrk wrote:

i live in indonesia, so if i buy the iphone from us, can i use it in indonesia?

There are a few tips you have to consider.

1. The iPhone must be carrier unlock.

Apple is the only place that sell unlock iPhone

2. Different country use different radio bands and not all bands are available in your country.

LTE may not work.

3. Warranty is only valid in country of purchase (yours will be U.S. not Indonesia)

So for all warranty and services, the iPhone must be in the U.S.

Note: Apple do not accept mailing, you have to send it to a friend in the U.S. and have them do the leg work for you.

Hi Farahfrk,

Thanks for using the Apple Support Communities.

Apple has a webpage showing you the supported LTE networks with different iPhone models:

https://www.apple.com/iphone/LTE/

I personally feel it is really confusing, and it doesn't give you all the up-to-date information.

I recommend you to use http://willmyphonework.net/ this website. Once you find out the model number of the iPhone you want to buy, just simply choose it in this website, it will show you all the compatible carriers you can use in Indonesia .

Best Regards,

Juitse

ckuan wrote:

There are a few tips you have to consider.

1. The iPhone must be carrier unlock.

Apple is the only place that sell unlock iPhone

2. Different country use different radio bands and not all bands are available in your country.

LTE may not work.

3. Warranty is only valid in country of purchase (yours will be U.S. not Indonesia)

So for all warranty and services, the iPhone must be in the U.S.

Note: Apple do not accept mailing, you have to send it to a friend in the U.S. and have them do the leg work for you.

Just few more things,

You will have to buy the iPhone from APPLE RETAIL STORE (US)/ APPLE ONLINE STOER (US), otherwise the phone will be locked with carriers. To find an Apple Store near your area, click Find an Apple Store.

About the warranty, iPhone comes with one year limited warranty, and it is able to get service in other countries. For the new models (such as iPhone 7 or 6s), they won't have any problem to get service in most countries, because Apple makes the same model worldwide. For some older models (such as iPhone 3G), it has more restriction to get service outside of the country of purchase. Because it has different models for different countries. Indonesia may not have the part for an U.S iPhone.

If you take a look at https://www.apple.com/iphone/LTE/ a model purchased in one country may be used in other countries around the world. If you need to get your phone serviced, resort to https://locate.apple.com/ to find Apple Authorized Providers and make sure to choose the right country, in your case Farahfrk, select Indonesia. I hope you find this helpful! And Ckuan, please take a look at these useful sites as well. 🙂

Hi Ckuan,

I recommend to confirm with the Apple Store employee or Apple Support Advisor regarding this.

Base on "iPhone- Apple One Year Limited Warranty" , it says

"If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, Apple may repair or replace products and parts with comparable products and parts that comply with local standards."

At this time, Apple tries to sell the same model iPhone worldwide, it is much easier to get services in another country. If your iPhone needs to be repair such as cracked screen, it shouldn't have any problem in another country. If your cellular modem chip needs to be replaced, Apple may not able to repair if they don't have your specific model chip.

I used to have a iPhone purchased from China, and it got repaired in Canada successfully.

Juitse wrote:

Hi Ckuan,

I recommend to confirm with the Apple Store employee or Apple Support Advisor regarding this.

Base on "iPhone- Apple One Year Limited Warranty" , it says

"If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, Apple may repair or replace products and parts with comparable products and parts that comply with local standards."

At this time, Apple tries to sell the same model iPhone worldwide, it is much easier to get services in another country. If your iPhone needs to be repair such as cracked screen, it shouldn't have any problem in another country. If your cellular modem chip needs to be replaced, Apple may not able to repair if they don't have your specific model chip.

I used to have a iPhone purchased from China, and it got repaired in Canada successfully.

See the word I've underlined is used.

Just because you had your China iPhone repaired in Canada does not mean that's the normal procedure.

Other than the screen/battery, Apple do not repair but replace the whole device.

Anyway it's up to them to decide, just don't count on it.

You may also search this forum for many similar posts.

Warranty is actually valid in other countries, despite original location of purchase. Apple also accepts mailing, no leg work needed. Please resort to getsupport.apple.com for questions about warranty or issues with your phone.

That is not correct, warranty is never International for iPhone regardless of model.