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Can not buy. Products in the game. Then the words "Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." Please tell me how to solve it.

Can not buy. Products in the game. Then the words "Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." Please tell me how to solve it. Thank !

Posted on Apr 17, 2017 1:41 AM

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Question marked as Best reply

Posted on Apr 17, 2017 1:42 AM

Hi


Follow the instructions here as appropriate, including checking that your address details fully match those on file with your card issuer / bank:



If your payment method is a bank card, you may also wish to check with your bank, in case it has declined Apple's payment authorisation requests.


If you still need help, contact iTunes Support:

Contact - Official Apple Support


(I'm afraid that no-one here can advise why your payment method was declined. This is a user-based technical support community - you are not talking to Apple here).

114 replies

Can not buy. Products in the game. Then the words "Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." Please tell me how to solve it.

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