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Why this message always shows up when i want to make an app purchase? It says "your purchase could not be completed. For assistance, contact itunes support at www.apple.com/support/itunes/ww/."

Why this message always shows up when i want to make an app purchase? It says "your purchase could not be completed. For assistance, contact itunes support at www.apple.com/support/itunes/ww/."

Posted on Apr 17, 2017 1:14 AM

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Posted on Apr 17, 2017 1:41 AM

Hi


Follow the instructions here as appropriate, including checking that your address details fully match those on file with your card issuer / bank:



If your payment method is a bank card, you may also wish to check with your bank, in case it has declined Apple's payment authorisation requests.


If you still need help, contact iTunes Support:


Contact - Official Apple Support


(I'm afraid that no-one here can advise why your payment method was declined. This is a user-based technical support community - you are not talking to Apple here).

1 reply
Question marked as Best reply

Apr 17, 2017 1:41 AM in response to Haziq Huzni

Hi


Follow the instructions here as appropriate, including checking that your address details fully match those on file with your card issuer / bank:



If your payment method is a bank card, you may also wish to check with your bank, in case it has declined Apple's payment authorisation requests.


If you still need help, contact iTunes Support:


Contact - Official Apple Support


(I'm afraid that no-one here can advise why your payment method was declined. This is a user-based technical support community - you are not talking to Apple here).

Why this message always shows up when i want to make an app purchase? It says "your purchase could not be completed. For assistance, contact itunes support at www.apple.com/support/itunes/ww/."

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