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User profile for user: Rathie2155
Rathie2155 Author
User level: Level 1
28 points

why is it showing an old location if the device shows a green dot meaning online in the find my iPhone app

Device shows online but not showing a current location

Posted on Apr 17, 2017 3:26 PM

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Question marked as Top-ranking reply
User profile for user: brenden dv
brenden dv
User level: Community Specialist

Posted on Apr 18, 2017 10:34 AM

Hi Rathie2155,

I understand that while using Find My iPhone, you see that a device is online, but it is not showing a recent location. I'm happy to help with this.

Check out what this article has to say on the subject:

iCloud: Locate your device

  1. Click All Devices. In the list, the dot next to the device indicates its status:

    • A green dot User uploaded file means it’s online. If the device can be located, you also see the time it was last located.

    • A gray dot User uploaded file means it’s offline. If the device was recently online, you also see the time it was last located. If the device has been offline for over 24 hours, you see “Offline.”

  2. Select the device you want to locate.

    • If the device is online and can be located, its approximate location is shown on the map.

      User uploaded file

    • If Find My iPhone can’t locate the device, the last known location is displayed for up to 24 hours. Select “Notify me when found” to get an email when it comes online.



This means that your device will show a green dot if it is online, but it is still possible for it to not be located during this time. When that is the case, it will show the last known location.

Thanks for using the Apple Support Communities. Cheers!
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1 reply
Question marked as Top-ranking reply
User profile for user: brenden dv
brenden dv
User level: Community Specialist

Apr 18, 2017 10:34 AM in response to Rathie2155

Hi Rathie2155,

I understand that while using Find My iPhone, you see that a device is online, but it is not showing a recent location. I'm happy to help with this.

Check out what this article has to say on the subject:

iCloud: Locate your device

  1. Click All Devices. In the list, the dot next to the device indicates its status:

    • A green dot User uploaded file means it’s online. If the device can be located, you also see the time it was last located.

    • A gray dot User uploaded file means it’s offline. If the device was recently online, you also see the time it was last located. If the device has been offline for over 24 hours, you see “Offline.”

  2. Select the device you want to locate.

    • If the device is online and can be located, its approximate location is shown on the map.

      User uploaded file

    • If Find My iPhone can’t locate the device, the last known location is displayed for up to 24 hours. Select “Notify me when found” to get an email when it comes online.



This means that your device will show a green dot if it is online, but it is still possible for it to not be located during this time. When that is the case, it will show the last known location.

Thanks for using the Apple Support Communities. Cheers!
Reply

why is it showing an old location if the device shows a green dot meaning online in the find my iPhone app

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