iphone 6 turns off with battery remaining
I seem to be having my iphone 6 randomly turn off when the battery is anyhwere from 65% down to 1% remaining? Has anyone else experienced this and had a fix for it?
iPhone 6, iOS 10.3.1
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Hi
Depending on the nature of the issue, your iPhone may require battery service.
Before contacting Apple, try the following steps:
If you have not yet done so, update your iPhone to the latest software version:
Restart your iPhone (normally):
Check which apps are responsible for the battery usage:
- Go to: Settings > Battery > under Battery Usage, select the Last 24 Hours tab.
- Address any issues with potentially problematic apps (such as by removing and reinstalling them).
Follow Apple's tips for maximising battery life, as detailed here:
When charging your iPhone, follow the instructions in the following support article, including:
- Checking the charging port for any debris.
- Using only a genuine Apple cable or an Apple-certified (MFi) cable.
- Apple recommends using the supplied USB Power Adapter.
- If your iPhone, iPad, or iPod touch won't charge - Apple Support
Check whether the issue persists after restoring your iPhone to factory settings:
- Back up your iPhone (you may wish to encrypt the backup, if using iTunes):
- Restore it to factory settings, with a fresh copy of iOS:
- Check whether the issue recurs before or after restoring from backup:
If the issue persists, I suggest that you contact Apple Support (remote diagnostics and mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance, including - if recommended - to arrange for your iPhone to be checked and serviced:
- US: iPhone Service Answer Center - Apple Support
- Elsewhere: Apple - Support